Remote Pharmacy Technician

Job Title: Remote Pharmacy Technician Job Description The Pharmacy Technician supports multiple pharmacy operations areas, including formulary management, pharmacy audit and recovery, pharmacy service center, Medicare Part D and Part B, appeals, state health programs pharmacy operations, prior authorization, and oversight and audit support. Using established guidelines, this role reviews and processes requests from physicians, medical groups, pharmacies, and members for prescription drug use and pharmacy benefits, researches and resolves issues, and collaborates with clinical pharmacists and other clinical leaders to ensure accurate, compliant, and timely pharmacy benefit administration. Responsibilities Review and process formulary change requests from health plans in accordance with established guidelines. Submit and maintain formulary change requests with the pharmacy claims processor and ensure accurate setup. Generate, maintain, and review formulary status grids to support accurate benefit administration. Use reports to perform audits and quality checks on current formulary status for accuracy and contract compliance. Assist clinical pharmacists with formulary database maintenance and updates to the company website. Perform a variety of assignments related to pharmacy audit and recovery functions. Review paid claims for quantity and billing discrepancies and document findings clearly and accurately. Correspond with pharmacies regarding audit findings and fax inquiries related to review outcomes. Answer incoming calls and respond to faxed correspondence from pharmacies regarding audit and recovery issues. Update an Access database with details of incoming phone calls, faxes, and emails to ensure accurate records. Take member inquiry calls related to pharmacy benefit questions, including prior authorization requests. Maintain expert knowledge of Medicare pharmacy benefits and formularies, including applicable regulations. Educate members on their specific pharmacy benefits and explain available options, including prior authorization requests. Process member-submitted pharmacy claims accurately and within established timeframes. Review requests from physicians and pharmacies for non-formulary drugs, drugs requiring prior authorization, and drugs exceeding quantity or cost limits. Assign, enter, and document prior authorizations into the appropriate claims processing system. Answer phone calls related to prior authorization inquiries and provide clear, accurate information. Research and resolve prior authorization issues using appropriate reference materials and guidelines. Maintain thorough knowledge of pharmacy and medical benefits to support accurate decision-making. Review and process Prescription Drug Event (PDE) files for Medicare Part D operations. Research and resolve issues related to PDE files and claims using appropriate reference materials. Assist with pharmacy claims correction projects and perform audits and quality checks on active prior authorization claims. Assist with identifying and correcting eligibility and group issues that impact pharmacy claims and benefits. Process member claims related to Medicare Part D operations. Serve as a liaison to internal and external departments for state health programs pharmacy operations. Resolve operational issues related to prior authorization, appeals and grievances, and member or provider services. Prepare and review operational reports and audits for state health programs. Perform formulary management functions for state health programs, including quarterly formulary updates to the website, database, and benefit maintenance. Maintain prior authorization database files for state health programs. Process Medi-Cal direct member reimbursement (DMR) requests. Assist with state health program clinical projects and Medi-Cal prior authorizations. Assist in the implementation of regulatory changes affecting pharmacy operations. Participate in maintaining consistent processes and methods for developing, implementing, communicating, and training on new or updated policies and procedures. Collaborate with business units and departments to ensure end-to-end process connectivity and effective handoffs across multiple departments. Provide support and monitoring to help ensure compliance of first tier, downstream, and related entities. Assist with department preparation for internal and external audits by building case files, universes, evidence of compliance, and other documentation. Identify the validity of appeals and determine the appropriate handling of each request. Redirect non-valid appeals to the correct department with clear documentation. Verify drug, dosage, quantity, provider, and diagnosis information for appeals. Research formularies and prior authorization criteria to determine if additional information is needed for appeals. Contact providers and members to obtain additional information and clearly communicate what is required. Perform other appeal-related tasks as assigned. Track and triage coverage determination and prior authorization requests submitted by providers for Medicare Part D and Part B. Determine when pharmacist review is required for coverage determination and prior authorization requests. Obtain verbal authorizations and request detailed clinical information from prescribers. Approve coverage determinations and prior authorization requests based on defined criteria and guidelines. Enter and document coverage determination and prior authorization decisions in the pharmacy benefit management (PBM) system. Notify providers and members of coverage determination and prior authorization decisions in a timely manner. Respond to client inquiries regarding authorization approvals and PBM online processes. Refer coverage determination requests for specialty drugs to delegated vendors or clients for processing, as appropriate. Contact providers for additional information needed to complete coverage determination reviews. Perform other duties as assigned to support pharmacy operations and member service. Essential Skills High school diploma or GED. At least 1 year of experience as a Pharmacy Technician. Experience reviewing and processing pharmacy benefit and prescription drug requests. Ability to research and resolve pharmacy-related questions, problems, and issues using reference materials. Proficiency in data entry and accurate documentation in claims processing and PBM systems. Ability to work with formulary databases and perform audits and quality checks. Strong telephone skills for handling member, provider, and pharmacy inquiries. Ability to interpret and apply pharmacy and medical benefit information. Attention to detail when reviewing claims, appeals, and coverage determinations. Organizational skills to manage multiple tasks across formulary management, prior authorization, and appeals. Basic proficiency with databases, including updating and maintaining records in systems such as Access. Customer service skills, with the ability to communicate clearly and professionally with members, providers, and pharmacies. 100% Remote role.Preferred Candidates from Arizona/South Carolina/Alabama/Georgia/Florida/Indiana/Texas/Illinois INTERESTED IN THIS ROLE? SEE BELOW TO BE IMMEDIATELY CONSIDERED: I am scheduling phone interviews as early as today. All candidates will be considered immediately within 24 hours of applying directly to Fathima HOW TO APPLY DIRECTLY: Email your updated resume, brief intro about your interest, preferred method of communication for you (i.e., call, email, text) to fam @actalentservices.com or CALL- 904 530 5415 Job Type & Location This is a Contract to Hire position based out of Miami, FL. Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 4, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.