(Remote) Project Manager

Systems & Software, a division of Harris; is seeking a Project Manager

Systems and Software (www.ssivt.com), a division of Harris Computer Systems, is a software development company headquartered in Winooski, VT. S&S's single focus is on delivering horizontally and vertically scalable customer service solutions to the utility industry. Our reputation is one of market-leading software, exceptional solution delivery, and a customer-focused organization.

For a utility, a Customer Information System (CIS) is more than just a collection of records, it's a lifeline between the utility and its most important asset, its customers. From turn-on to move-out, no other system will have the impact on the customer experience that the CIS does, so ensuring that this solution offers the breadth of scope and responsiveness that modern consumers require is a critical priority. Through our flagship product, enQuesta, S&S meets this need for our electric, water, sewer and gas customers by combining an intuitive design with powerful technology. The enQuesta solution not only presents a modern, innovative face for the utility to the end customers, but also enables the utilities to take advantage of the solution's open architecture when developing future programs and initiatives.

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 75%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean. This opportunity can be performed remotely or from our office in Winooski, VT. Travel, depending on the project(s).

Salary:

80K - 100K

AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

What your impact will be:

Project Coordination & Management

• Coordinate components of utility CIS software implementation projects, ensuring alignment with organizational goals.
• Maintain and update detailed project plans, timelines, and budgets to ensure projects remain on track.
• Identify and report issues, risks, or delays in a timely manner to the PMO Manager and stakeholders for resolution.
• Provide clear communication and regular updates on project progress to the PMO Manager and project teams.

Process Support & Standardization

• Assist the PMO Manager in maintaining project management documentation and processes to ensure consistency across projects.
• Adhere to established project management methodologies, including Waterfall and Agile, and support continuous improvement initiatives.
• Ensure compliance with project management practices and help identify areas for administrative efficiency.

Stakeholder Communication

• Maintain consistent communication with internal teams, including R&D, Sales, and Delivery, to ensure alignment on project tasks.

Financial Tracking & Reporting

• Assist in monitoring project budgets, ensuring expenses are tracked against financial goals.
• Track and report on project status, timelines, and financials, generating regular status reports for the PMO Manager.
• Collaborate with finance teams to verify financial data aligns with forecasts.

Performance Monitoring

• Track key performance indicators (KPIs) such as project delivery timelines and budget variance.
• Assist in analyzing project execution data to contribute ideas for enhancing team efficiency.
• Support the PMO Manager in preparing project status updates and gathering data for issue escalation.
• Participate in client-facing discussions, documenting meeting minutes and action items to ensure customer satisfaction.

What we are looking for:

• 1-3 years of experience in project management or a related role, preferably within software implementations or technical environments.
• Experience in managing project budgets ranging from $10k to over $2.5M.
• Familiarity with project management tools such as Jira, Spira, Confluence, SharePoint, and Clarizen.
• Basic understanding of Waterfall project management; exposure to Agile methodologies is a plus.
• Experience tracking project financials or budgets is preferred.
• Strong verbal and written communication skills, with the ability to engage effectively with team members and customers.
• Ability to work collaboratively and manage tasks with guidance.
• Strong problem-solving abilities with a focus on learning and delivering results.
• Experience working in a team-oriented environment, collaborating with cross-functional groups such as Sales, R&D, and Delivery.
• Detail-oriented with a strong focus on organization and process.
• Position may require travel as high as 75% in North America without restriction.
• Frequent communication through Teams, phone calls, and email to stay connected with remote teams and leadership.

What we can offer:

• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

About Systems & Software:

Systems & Software, a subsidiary of Harris Computer and part of Constellation Software, has been serving utilities and municipalities since 1973. Headquartered in Vermont, the company provides the enQuesta CIS platform to manage billing and utility operations for electric, water, gas, wastewater, solid waste, and property taxes. Our solutions enable utilities to manage complex rate structures, streamline operations, and enhance customer service, all without the need for custom code or disconnected systems. With cloud-based deployment, SOC 2 Type II certification, and interoperability with meter data systems, GIS, and financial tools, Systems & Software delivers stability, security, and flexibility that utilities can trust. Our commitment to ongoing investment ensures continuous innovation and a strong partnership with our customers across North America.

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

About Us

Who We Are

Serving the Utility Industry since 1973, S&S’s Customer Information Systems (CIS) and Financial Management Systems (FMS) solutions have been continuously developed and enhanced in order to meet the increasingly complex requirements around customer service and billing. The evolution of our system has also kept pace with the latest in technology standards in order to provide system flexibility, efficiency and stability.

Since our inception it has been our mission to provide best-in-class CIS and FMS solutions and services to investor-owned and municipal utilities. The enQuesta success proposition is based on a proven technology platform that delivers superior usability, configurability, and scalability along with low total cost of ownership. Our solutions have empowered our customers to provide exceptional service to millions of residential and commercial accounts.

In 2007 Harris Computers Systems acquired S&S. S&S, a wholly owned subsidiary of Harris, operates as an independent corporate entity of Harris. S&S continues to enhance, expand and support all of our products. As a result of this acquisition, S&S is able to leverage the combined resources and economies of scale which result in greater overall benefits for the investments made in our products and services.

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Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

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