Remote Receptionist

Bilgewater Group is a Chicago-based diversified services company founded in 2003. We operate across two core divisions: food service and care. Our food service division manages a network of quick-service and counter-service locations across the greater Chicagoland area, serving thousands of customers every day at high-traffic venues, including commercial districts, transit hubs, and retail centers. ABOUT THE ROLE We are looking for a Remote Receptionist to serve as a first point of contact for customers, visitors, and internal teams. You will handle incoming calls and messages, provide basic information, route requests to the appropriate team, and support day-to-day administrative tasks. WHAT YOU WILL DO Answer incoming calls, messages, and general inquiries Provide basic information and assistance to customers and other contacts Direct calls and requests to the appropriate team or location Schedule appointments and coordinate basic requests Maintain contact information and administrative records Follow up on requests when needed Provide general administrative support to the team WHAT WE ARE LOOKING FOR Previous experience in reception, customer service, administration, hospitality, or a similar role Professional and friendly communication style Strong organization and attention to detail Comfortable handling calls, messages, and multiple requests Basic computer and Microsoft Office or Google Workspace skills Reliable and comfortable working independently in a remote environment Reliable internet connection and workspace Legally authorized to work in the United States NICE TO HAVE Previous remote receptionist or virtual receptionist experience Experience with scheduling or appointment management Experience in food service, hospitality, retail, or care environments Bilingual communication skills - English / Spanish COMPENSATION $18–$24 per hour , depending on experience and qualifications. HIRING PROCESS Application Review → Initial Conversation → Interview → Offer EQUAL OPPORTUNITY Bilgewater Group is an equal opportunity employer. We are committed to providing a workplace free from discrimination and value a diverse team with different backgrounds, experiences, and perspectives. Location: Remote