Remote Referral Management Clerk | Healthcare Administration

1. About Our Client:

The organization operates within the healthcare services sector, focusing on medical assistance and emergency response for military-connected patients across the United States and internationally. Addressing the challenge of coordinating specialty care for this population, the program manages healthcare documentation and referral processes to ensure accurate, complete, and timely access to patient information. Established in 1984, the organization maintains a presence in over 90 countries, supporting patient care and operational readiness globally.

2. About the Opportunity:

The Remote Referral Management Clerk manages referral and clinical documentation workflows in a centralized healthcare operations center. The role is essential in ensuring patient records and referral documentation are accurate and accessible to support coordinated specialty care. Collaborating with clinicians, providers, and interdisciplinary teams, the position facilitates timely patient access to specialty healthcare services.

3. Responsibilities:

• Obtain clinical documentation from network providers and follow up on missing or incomplete records.

• Review chart notes for clarity, completeness, legibility, and compliance before associating them with patient records and referrals.

• Upload, index, label, and maintain clinical documentation in approved healthcare systems.

• Research claims, referral information, clinical history, and chart documentation to support referral management.

• Process secure messages, provider communications, outbound calls, and patient support activities as assigned.

• Track requests, follow-ups, and outcomes to support accountability and quality metrics.

• Ensure compliance with HIPAA, privacy, security, and healthcare policies.

• Collaborate with Military Treatment Facilities, providers, and internal departments to streamline referral and documentation workflows.

4. Requirements:

• High school diploma or GED equivalent.

• Minimum of 6 months healthcare administrative experience.

• Strong customer service and telephone communication skills.

• Excellent verbal and written communication abilities.

• Attention to detail, critical thinking, and problem-solving skills.

• Ability to prioritize multiple tasks in a fast-paced environment.

• Proficiency with Microsoft 365 applications including Teams, Excel, and Outlook.

• Preferred: Experience with MHS GENESIS, CXOne, or other healthcare call center software.

5. Pay Range and Compensation Package:

• Compensation ranges from USD 22 to USD 23 per hour, varying based on factors such as experience and skills.

• Pay range and package include a full range of medical, financial, and other benefits determined by the candidate’s background and market data.

6. Benefits & Perks:

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) plan

• Paid time off

• Annual bonus

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.