Work From Anywhere in LATAM or the Philippines
Work Schedule: EST | 9:00 AM – 6:00 PM (Monday–Friday, 40 hours/week)
About Pearl Talent
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About the Client
An AI-powered sales technology company serving the catering and events industry is looking for a Sales Operations & Client Success Coordinator to own outbound campaign execution and light client coordination for its growing base of restaurant clients.
The company runs a productized outbound service on top of its own SaaS platform, running AI-assisted cold email campaigns at scale on behalf of restaurant and hospitality clients. It's an early-stage, founder-led team, with this hire joining as the fourth team member and the company's first hire outside the founding group.
About the Role
This is an execution-heavy, ops-focused role that blends outbound campaign coordination with light client support — not a strategic account management position. You'll source leads using AI-powered tools, manage inbound prospect responses, introduce warm leads to clients, set up email infrastructure for new accounts, and monitor deliverability. All prospect and client communication happens over email and text.
Success in this role means keeping every response cycle under 30 minutes, hitting a steady weekly lead-sourcing target, and proactively flagging and fixing workflow gaps before they become problems. Scope will evolve significantly over the next 6–12 months as manual tasks are automated, so comfort with ambiguity and shifting responsibilities is essential.
Core Responsibilities
Lead Sourcing & Campaign Setup
Source approximately 1,000 leads per week using AI-powered tools connected via APIs to multiple data sources
Build and maintain lead lists for ongoing outbound sequences across multiple client accounts
Add sourced leads to cold email platforms to keep all campaigns fully populated
Set up email infrastructure for new client onboards, including domain purchases and inbox provisioning
Monitor email deliverability rates and flag or replenish any inbox below 50% delivery
Outbound Response Management & Lead Handoffs
Respond to 5–15 inbound prospect replies daily, within a 30-minute window
Draft professional, on-brand email responses as the outbound alias on behalf of clients
Introduce warm leads to clients via email and text with relevant context
Follow up on 5–10 outstanding leads daily to keep the pipeline warm
Client Onboarding & Campaign Operations
Own the end-to-end onboarding workflow for new clients, including campaign infrastructure setup
Coordinate with leadership on client-specific messaging, target audiences, and campaign parameters
Proactively check in with clients when campaigns show low response rates
Maintain light, ongoing communication with clients via email and text
Proactive Workflow Improvement & AI Tool Optimization
Identify inefficiencies in current workflows and propose or implement improvements
Experiment with new lead sources and outreach strategies
Stay current on evolving AI tools and recommend ways to apply new features
Flag problems early and bring proposed solutions to leadership
Must-Have
2–5 years in sales operations, revenue operations, outbound campaign operations, or go-to-market operations at a B2B SaaS company, early-stage startup, or outbound agency
Hands-on use of AI tooling beyond chat interfaces — Claude Code, Cowork, or Codex — including connecting systems via APIs and Model Context Protocol (MCP)
Demonstrated ownership of B2B lead sourcing and enrichment at volume using Clay, Apollo, Deepline, ZoomInfo, or equivalent platforms
Experience running cold email campaigns on a dedicated outbound platform (Instantly, Email Bison, Lemlist, or Smartlead), including sequence build and reply management
Experience setting up outbound email infrastructure: domain purchasing, inbox provisioning through resellers, and monitoring inbox delivery rates
End-to-end process ownership as an early hire (employee #1–10) or sole operator in a founder-led environment with no existing playbooks
C1+ English (CEFR) for written prospect- and client-facing email correspondence
Nice-to-Have
Prior work at a productized outbound or lead generation agency managing campaigns across multiple client accounts simultaneously
"Go-to-Market Engineer" or operational generalist background spanning revenue tooling, automation, and campaign execution
Experience with workflow automation platforms (Zapier, Make, or n8n)
Exposure to catering, events, hospitality, or restaurant technology verticals
Competitive Salary:
Based on experience and skills
Remote Work:
Fully remote—work from anywhere
Team Incentives:
Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO:
In accordance with company policy
Health Coverage for PH-based talents:
HMO coverage after 3 months for full-time employees
Direct Mentorship:
Guidance from international industry experts
Learning & Development:
Ongoing access to resources for professional growth
Global Networking:
Connect with professionals worldwide
Our Recruitment Process
Application
Screening
Skills Assessment
Topgrading Interview
Client Interview
Job Offer
Client Onboarding
Ready to Join Us?
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