Remote Scheduler/CSR
Elite Consulting USAAbout Elite Consulting USA
Elite Consulting USA is a US-based consulting and staffing company working with home care agencies across the United States.
Home care is a healthcare support service where trained caregivers visit elderly clients in their homes to assist with daily living activities such as personal care, meal preparation, mobility support, light housekeeping, and companionship. This allows clients to live safely and comfortably in their own homes.
About the Role/ Job Description
This is a live coordination role focused on managing caregiver schedules for home care clients in the United States.
You will be responsible for assigning caregivers to clients, handling daily schedule updates, and managing last-minute changes such as cancellations or replacements.
The role requires staying actively engaged throughout your shift, as schedules can change frequently and require immediate action.
This is not a passive administrative role. You will be making real-time coordination decisions that directly affect client care coverage.
Key Responsibilities
- Coordinate daily caregiver schedules for assigned clients
- Match caregivers to clients based on availability and requirements
- Handle schedule changes, cancellations, and urgent updates
- Arrange replacement caregivers when needed
- Communicate updates with caregivers and clients via calls
- Maintain an updated list of available backup caregivers
- Ensure all client shifts are properly covered
- Keep scheduling records accurate and updated
- Proactively identify and resolve scheduling gaps
Requirements
Must-Have
- Strong spoken and written English (US-based communication)
- Ability to work night shifts (US Eastern Time), 6 days a week
- Strong reliability and consistency in work performance
- Laptop or desktop in good condition
- Stable high-speed internet connection
- Quiet workspace for calls and coordination
Soft Skills
- Clear and confident communication
- Ability to stay calm in fast-changing situations
- Quick thinking and problem-solving ability
- Strong organization and attention to detail
- Ability to work independently
Experience is not required, but strong communication skills and responsibility are important.
Compensation & Benefits
First 30 Days
- Base salary: 70,000 PKR/month
- Attendance bonus: 10,000 PKR/month
- Total: 80,000 PKR/month
After 30 Days
- Base salary increases to 90,000 PKR/month
- Attendance bonus: 10,000 PKR/month
- Weekly performance bonus: 10,000 PKR/week
- Total earning potential: 140,000 PKR/month with perfect attendance and achievement of all weekly performance bonuses
Additional Benefits
- Medical allowance
- Paid holidays and leave
- Full training provided
- 100% remote work
- Growth opportunities within an international operations team
What Success Looks Like
Success in this role means ensuring smooth daily scheduling operations, quick handling of changes, and consistent communication so that clients always have confirmed caregiver coverage.
Is This Role Right for You?
- This role is a strong fit if you:
- Communicate clearly in English
- Can manage tasks in a fast-paced environment
- Are organized and detail-oriented
- Can take responsibility for your work independently
- Are consistent and performance-driven