Remote Support Technician

Position: Remote Support Technician

Location: Fully remote (CST or EST)

Duration: Contract through 12/31/2026

Compensation: $22-27/ HR W2

Work schedule: Monday-Friday (8 AM-5PM)

Benefits: This position is eligible to enroll in medical, dental, vision after 60 days. In addition, this position is eligible to enroll in a 401(k) after 90 days.

Overview: This candidate will be active in taking calls from internal users. Expected to troubleshoot/assist users, create tickets, document thoroughly, and escalate as required.

Range of Technical Skills:

• AD/Azure experience

• MyApplications/Microsoft Experience

• MFA - Microsoft Authenticator - iPhone/Android in particular

• Outlook App on Mobile Devices

Technical Requirements

1) Must have 2-3 years minimum in call center environment to be considered.

2) Mus be familiar with Active Directory and Microsoft Azure

3) Exchange to assist with email issues.

4) Exposure to remote support -- enterprise level VPN experience.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.