Remote Technical Services Tech (I)

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Job Title: Remote Technical Services Tech (I) Location: Belgrade, Serbia Job Description As a Remote Technical Services Specialist , you will play a key role in supporting customers, field engineers, and project teams by providing technical assistance and ensuring timely issue resolution. Key Responsibilities: Support projects and activities through to successful completion. Collaborate with project teams, customers, and other stakeholders to achieve project objectives and deliver high-quality results. Troubleshoot and resolve technical issues using available tools, systems, and knowledge bases. Take ownership of customer issues and drive them through to resolution. Escalate complex cases to specialized support teams when necessary while maintaining responsibility for follow-up and communication. Review, validate, and process documentation received through various channels. Accurately track, document, and report incidents, service requests, and resolutions using internal systems and databases. Provide support via phone, email, and ticketing systems. Use remote access tools to diagnose, troubleshoot, and resolve customer issues. Follow established procedures and knowledge articles to deliver effective and consistent solutions. Proactively monitor customer environments and respond to events as needed. Build strong relationships with customers by delivering a high level of service and maintaining a customer-first mindset. What we're looking for: Fluency in English (both written and spoken). Willingness to work in a rotating shift environment. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Customer-focused approach with a commitment to delivering outstanding service. Ability to work effectively both independently and as part of a team. Basic technical aptitude and willingness to learn new systems and technologies. Previous experience in technical support, customer support, or a related role is an advantage, but not required. Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”