Renewal Representative

Parallels has an immediate vacancy for this role.

We are seeking a dynamic and detail-oriented Renewal Representative to join our team in a highly transactional environment. This role is crucial in ensuring the successful renewal of Parallels Desktop contracts and maximizing revenue opportunities. The ideal candidate will have a keen understanding of the contract renewal process, excellent communication skills, and a results-driven mindset. This position requires a proactive and organized approach to managing a high volume of renewals, create multiple quotes per day and have proficiency working in Salesforce or similar CRM. The role offers a unique opportunity for a results-oriented professional to contribute to the success of our organization without the pressure of sales quotas. If you thrive in a fast-paced, customer-focused environment and have a passion for ensuring customer satisfaction, we encourage you to apply.

The top creative and technical minds could work anywhere. So why are so many of them choosing Parallels? Here are three reasons:

1. This is the moment. It’s an exciting time at Parallels, with strong leadership, a refreshed brand, and a whole new approach to changing the way the world works. We’re at the forefront of a movement, and we want you to ride this wave with us.
2. We want you to be you. Too often, companies tell you about their culture and then expect you to fit it. Our culture is built from the people who work here. We want you to feel safe to be who you are, take risks, and show us what you’ve got.
3. It’s your world. We know you have a life. We want to be part of it, but not all of it. At Parallels, we’re serious about empowering people to work when, how, and where they want. Couch? Sweatpants? Cool with us. We believe that happy employees mean happy customers. That’s why we hire amazing people and get out of their way.

Sound good so far? Awesome. Let’s talk more about the Renewal Representative role and see if we’re destined to be together.

As a Renewal Representative you will:

Renewal Management

• Execute end-to-end renewal processes for a portfolio Parallels Desktop customers
• Develop a deep understanding of customer/partner needs, product SKUs, prices and contract terms to facilitate smooth renewals.

Customer/Partner Communication

• Proactively engage with distributors, customers and partners to secure upcoming renewals, source contract details, and identify potential upgrades
• Address customer inquiries in a timely manner and negotiate terms to secure timely renewals.

Documentation and Record Keeping in Salesforce

• Understand how to manage full cycle opportunities in CRM
• Maintain accurate and up-to-date records of customer interactions, renewal details and status

Collaboration & Partnership

• Work hand in hand with partners, regional partner managers, order management, revenue operations to align on processes and aim to meet/exceed targets.

Revenue Optimization

• Identify opportunities for upselling or cross-selling based on customer needs and usage patterns.
• Collaborate with Sales/Customer Success teams to hand off potential expansion opportunities.

Flexibility

• Ability to support renewals for customers located in different regions and time zones.
• Flexibility to work nontraditional hours

Process Improvement

• Continuously evaluate and look for ways to improve the renewal process for efficiency and effectiveness
• Provide feedback to management on customer trends, challenges, and potential areas for improvement.

Metrics Tracking

• Monitor and report on key performance indicators (KPIs) related to renewal rates for a designated portfolio

What YOU Bring to the Team:

• Proven experience in a renewals management role preferably in a highly transactional environment.
• Strong understanding of contract terms, negotiation skills, custom quoting and customer relationship management.
• Excellent communication and interpersonal skills.
• Ability to manage a high volume of renewals concurrently.
• Detail-oriented with strong organizational and problem-solving abilities.
• Proficiency in using CRM tools and Microsoft Office Suite.

US:

• We have millions of users and decades of innovation under our belts.
• We offer a fully remote workspace. There is no pressure to work in an office whatsoever.
• Hours are flexible, too! You’ve worked hard to build your life, and we don’t want you to give it up for work.
• Our team is growing fast, and there’s a ton of energy and a lot of really smart, motivated, fun people ready to welcome you in.

What are you waiting for? Apply now! We can’t wait to meet you.

(FYI, we’re lucky to have a lot of interest and we so appreciate your application, though please note that we’ll only contact you if you’ve been selected for an interview.)

About Parallels

Parallels is a top VDI/EUC product helping businesses since 1999. Whether it’s desktop or cloud, on-prem or hybrid, Parallels has a solution to help your company optimize the speed and security of your work environment at an affordable price.

It is our policy and practice to offer equal employment opportunities to all qualified applicants and employees without regard to race, color, age, religion, national origin, sex, political affiliation, sexual orientation, marital status, disability, veteran status, genetics, or any other protected characteristic.  

Parallels is committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation that are required. Appropriate accommodation will be provided upon request as required by Federal and Provincial regulations and Company Policy. Any information received relating to accommodation will be treated as confidential.

As part of our evaluation process, we utilize an AI tool to assess candidates.