CR

Repairs Principal Officer

Salary
£35/hr
Hiring from
United Kingdom
Work type
Hybrid
Posted
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About Us

<p
  style="margin-top: 0px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal">At
  Civic Recruitment and Limited, we know that individuals are more than
  just fixed expenses; they are the cornerstone of every thriving
  organisation.&nbsp; That’s why we are passionate about transforming
  recruitment in the public and private sectors. <br/>
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<div>In the modern job market, organisations in both public and private
  sectors face significant workforce challenges. Public sector entities,
  such as local councils and central government departments, often
  struggle with lengthy recruitment processes, limited access to
  qualified candidates, and stringent budgetary and regulatory
  constraints. Private sector businesses, on the other hand, encounter
  high turnover rates, difficulties managing a mix of permanent and
  temporary staff, and challenges in sourcing specialised talent for
  niche industries. These sector-specific obstacles, coupled with the
  universal complexities of payroll management, create a pressing need
  for efficient workforce solutions.<br/>
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<div>Civic Recruitment Limited addresses these challenges with
  innovative recruitment and payroll solutions tailored for diverse
  organisational needs. Recognising the critical hurdles organisations
  face, the company leverages its expertise to streamline processes,
  reduce recruitment times, and alleviate administrative burdens. With
  an extensive database of over 1 million pre-screened candidates, Civic
  Recruitment Limited&nbsp;is well-positioned to cater to the specific
  needs of both public and private sectors.<br/>
</div>
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Job Description

5-6 month contract role with a local authority

Summary

  • This is a 5-6 month contract role with a local authority, aimed at leading and delivering a high-quality, customer-focused repairs service. The position is crucial for ensuring the efficient, safe, and compliant delivery of responsive repairs and associated works. The postholder will be responsible for driving service performance, maximising the productivity of internal teams and contractors, and continuously improving service delivery to achieve high levels of customer satisfaction.

Responsibilities

  • Lead the responsive repairs service, ensuring effective use of in-house operatives and external contractors.
  • Oversee all repairs processes from identification through to completion, ensuring timely and high-quality outcomes.
  • Manage disrepair cases and customer complaints, ensuring appropriate and prompt resolution.
  • Work collaboratively with teams across housing services, including voids, tenancy management, and investment teams.
  • Ensure compliance with health & safety legislation, regulatory standards, and local policies.
  • Lead, motivate, and develop teams to achieve high performance and service excellence.
  • Manage and monitor the performance of staff, contractors, and service delivery against KPIs.

Essential Experience Required

  • Proven experience managing property repairs or maintenance services.
  • Strong knowledge of repairs programs and operational delivery.
  • Experience leading teams and driving performance, motivation, and engagement.
  • Ability to manage budgets, contractors, and in-house resources effectively.

Essential Qualifications Required

  • Relevant construction-related qualification (e.g., Degree, RICS, CIOB) OR equivalent relevant experience.

Additional Information

  • Working hours: 37 hours per week.
  • Compensation: £35 per hour (umbrella) if the candidate meets the right requirements.
  • Location: Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom.
  • Work pattern: Variable with a minimum of 2 days in the office. This will be reviewed.
  • Schedule: Bi-weekly.
  • Application deadline: 12th June 2026, apply ASAP.


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