Reporting Manager / MVA Lead Generation

To apply, kindly submit your resume in English. Please note that applications submitted in any other language will not be considered.

Candidates are also expected to research Kajae prior to applying and before participating in the interview process.

We highly value preparation, initiative, and genuine interest in our company, services, and mission. Selected candidates may also be required to complete assessments or evaluations as part of the hiring process.

Who we are:

Kajae is a premium staff augmentation company that connects top global talents to thriving US companies and clients offering fully remote opportunities. Our team hails from over 27 different countries, with the majority coming from the Philippines and Latin America. We pride ourselves on our tight-knit culture and strong bonds, despite working remotely across diverse timezones.

About the Role

We are seeking a highly analytical and detail-oriented Reporting Manager / MVA Lead Generation to oversee reporting, reconciliation, billing, quality assurance, and workflow optimization across our lead generation partner network.

This role is responsible for ensuring the accuracy of performance reporting, maintaining billing integrity, improving operational processes, and leading the Reporting team. The ideal candidate combines strong analytical skills with leadership experience and is comfortable working with large datasets, identifying discrepancies, and driving process improvements.

Success in this role requires someone who thrives in a fast-paced environment, takes ownership of operational accuracy, and proactively identifies opportunities to improve reporting efficiency, data quality, and partner satisfaction.

Key Responsibilities

1. Reporting & Performance Analytics

• Build, own, and maintain daily, weekly, and monthly performance reports.
• Monitor and report on:
• Lead volume
• Conversion rates
• Revenue
• Cost
• Profit margins
• Design accurate, reliable, and easy-to-read dashboards for internal stakeholders and external partners.
• Analyze reporting trends and proactively identify anomalies, risks, and performance opportunities.
• Present actionable insights to support business decisions.

2. Data Reconciliation & Billing

• Reconcile data between:
• Call tracking platforms (e.g., Ringba)
• Internal CRM systems
• Partner-reported data
• Investigate and resolve discrepancies affecting reporting accuracy or billing.
• Manage the complete billing cycle for partner payouts and invoicing.
• Ensure invoices are accurate, timely, and fully reconciled.
• Maintain billing calendars and ensure all financial deadlines are met.

3. Quality Assurance (QA) Oversight

• Establish and maintain quality assurance standards across lead generation operations.
• Monitor:
• Lead quality
• Call quality
• Data accuracy
• Work closely with the QA team to identify issues before they impact reporting, billing, or partner relationships.
• Recommend process improvements to enhance data integrity and operational quality.

4. Workflow Optimization & Team Leadership

• Develop, document, and continuously improve Standard Operating Procedures (SOPs).
• Streamline reporting, billing, and QA workflows to reduce manual work and improve efficiency.
• Lead, mentor, and support Reporting team members.
• Monitor team productivity and ensure operational excellence.
• Research complex operational issues and drive them to resolution.
• Collaborate with internal teams to improve reporting processes and cross-functional communication.

Required Qualifications

Reporting & Analytics

• Strong experience creating operational and business performance reports.
• Advanced analytical and problem-solving skills.
• Ability to identify trends, anomalies, and business insights from large datasets.
• Experience designing dashboards and KPI reporting.

Data Reconciliation

• Experience reconciling data across multiple platforms.
• Strong attention to detail and financial accuracy.
• Experience investigating reporting discrepancies and identifying root causes.

Billing & Financial Operations

• Experience managing billing, invoicing, or financial reconciliation processes.
• Strong understanding of operational reporting and payout accuracy.
• Ability to manage recurring billing schedules and deadlines.

Leadership

• Previous experience managing or mentoring a reporting, operations, or administrative team.
• Strong organizational and project management skills.
• Ability to prioritize multiple projects simultaneously.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Experience using Ringba or similar call tracking platforms.
• Experience working in lead generation, affiliate marketing, performance marketing, or call center environments.
• Experience with CRM systems and reporting tools.
• Familiarity with business intelligence platforms such as Power BI, Tableau, Looker Studio, or similar.
• Experience improving workflows through automation and process optimization.

The ideal candidate is an operations-focused leader with a passion for reporting accuracy, process optimization, and continuous improvement. They enjoy solving complex data problems, creating meaningful business insights, and ensuring operational excellence across reporting, reconciliation, billing, and quality assurance. They are proactive, highly organized, and capable of leading a team while maintaining exceptional attention to detail in a fast-paced lead generation environment.

Benefits:

Competitive salary – paid in USD - Receive your compensation in US dollars, providing stability and global value for your hard work.

100% fully remote setup - Work from anywhere in the world—permanently. Enjoy the freedom and flexibility of a remote role while staying close to what matters most. No more commuting hassles, and more time for life’s important moments.

Healthy work-life balance - We prioritize your well-being. Through regular check-ins during your first few months, we offer ongoing support and career guidance. We also ensure you’re partnered with top-tier clients in a positive, healthy work environment.

Health insurance - Get covered starting your third month with us—your health and peace of mind matter.

Mental health support - Our in-house mental health professional is available to ensure you have access to the emotional and psychological support you need to thrive.

Referral bonuses - Know someone great? Refer them and earn up to USD 100 for every successful hire.

Fun virtual events - We host monthly virtual events filled with games, holiday celebrations, and exciting prizes. It’s a great way to connect and recharge as a team.

Kajae Spotlight bonus - Exceptional performance is recognized through our Kajae Spotlight program, where top performers earn cash rewards.

Kajae Tribe and rewards platform - Engage with the whole team through our internal social platform and earn coins for participating. Use them to bid in our lively auctions for prizes like AirPods, Apple Watches, Starbucks gift cards, shopping or experience vouchers, and more.

Continuing education opportunities - Access 100% free online courses through our university partners in the US. Earn academic credits that can go toward a Master’s or Graduate Degree—completely on us.

All-expense paid summits - Top performers and tenured team members may qualify to attend our exclusive annual summits. So far, we’ve held summits in Palawan, Bohol, and Boracay (Philippines), Cusco (Peru), and Punta Cana (Dominican Republic).