Representations Officer

Temporary Contract

Job Details

Client: Southwark Council
Service Area: Parking & Network Management
Hours: 36 hours per week
Start Date: 19 October 2026
End Date: 10 January 2027
Duration: 12 weeks
Number of Roles: 1

Working Pattern

Hybrid working.
2 days in the office and 3 days remote.

Location

160 Tooley Street
London
SE1 2QH

Pay

PAYE Rate: £20.58 per hour

Job Overview

Southwark Council is seeking an experienced Representations Officer to support the Parking Services and Network Management team.

The role will involve investigating and responding to formal and informal representations, appeals and complaints relating to PCNs, permits and parking suspensions.

The successful candidate will assess evidence, make legally sound decisions, prepare adjudication cases, present evidence to London Tribunals and support a specialist parking customer service environment.

Important – Please Read Carefully

Candidates must have experience in parking enforcement, appeals and representations.

Knowledge of parking and traffic legislation, statutory guidance, PCN processes, permits, suspensions and adjudication hearings is essential.

Experience using Taranto, Response Master or Polaris is highly desirable.

Key Responsibilities

• Investigate representations
• Respond to appeals
• Respond to complaints
• Handle PCN correspondence
• Handle permit queries
• Handle suspension queries
• Assess evidence
• Make case decisions
• Prepare adjudication cases
• Present tribunal evidence
• Review permit applications
• Manage suspension applications
• Handle calls and emails
• Identify complaint trends
• Authorise cancellations
• Authorise refunds
• Support enforcement compliance
• Provide legislative guidance
• Manage high-volume workloads

Essential Experience & Skills

• Parking enforcement experience
• Appeals experience
• Representations experience
• PCN knowledge
• Statutory process knowledge
• Parking legislation knowledge
• Evidence assessment
• Adjudication preparation
• London Tribunals experience
• Complaint handling
• High-volume workload
• KPI awareness
• Written communication
• Customer service
• Attention to detail
• Decision-making skills

Desirable

• Taranto experience
• Response Master experience
• Polaris experience
• Local authority parking
• Refund authorisation
• PCN cancellation work
• Permit application reviews
• Suspension application reviews
• Complaint trend reporting

Additional Information

This role is hybrid, with 2 days in the office and 3 days remote.

Interview will be held in person at the Tooley Street office.

The interview will be a single-stage informal discussion and will last no longer than 30 minutes.

Target interview date is 06 October 2026.

Candidate submission deadline is 01 October 2026.

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

Job Reference: OR116145

Screening Questions

1. Parking appeals experience?
2. PCN representations experience?
3. Parking legislation knowledge?
4. Tribunal/adjudication experience?
5. Taranto/Response Master/Polaris?
6. Can you work 2 days in Tooley Street?

Skills: Parking Appeals, Representations, PCNs, Parking Enforcement, London Tribunals, Taranto, Response Master, Polaris, Complaint Handling, Local Authority