Representative, Equipment & Claims

Overview

Who We Are:

Crowley is a privately held, U.S.-owned and operated company serving the maritime, logistics and energy industries with scale in 36 nations and island territories. Our Purpose is to bravely advance what’s possible to elevate people and planet, guided by our values of Integrity, Sustainability and Drive.

With more than $3 billion in annual revenue, our solutions provide integrated supply chains with a commitment to safety and reliability in our ocean and land transportation services and facilities.

We set high standards, operate with discipline, and continuously improve how we work. Performance, operational excellence and innovation drive how we compete, grow and deliver to our customers and partners.

Work Arrangement: Hybrid

Responsibilities

What You'll Do:

Responsible for processing claims against responsible motor carriers to recover loss or damage to Crowley owned/leased cargo equipment. This position works independently to obtain recoveries from motor carriers, and other third parties, who utilize Crowley cargo equipment (e.g. containers, trailers, chassis, gensets) pursuant to the UIIA equipment interchange agreement. Job duties include:

Key Responsibilities:

• Claims Intake: monitors intake portal to receive first reports of equipment damage and cargo claims from motor carriers and Crowley Equipment Maintenance. Timely inputs claim into database, assigns claim to a company cargo claim adjuster on a rotating basis, acknowledges receipt of claim with customer. Responds to initial inquiries from customers.
• Investigation: obtains estimated cost of repair and/or actual repair costs from internal areas or outside vendors. Routinely directs motor carrier to transport damaged equipment to approved vendor for repair.
• Documentation: assists cargo claim adjuster by obtaining and organizing relevant claim and insurance documentation for each new claim. Inputs documentation to database.
• Legal Liability/Damages Analysis: analyzes company’s legal liability for cargo loss or damage pursuant to bill of lading, waybill and/or other contractual terms. Reserves claims within limited financial authority on most probable loss basis. Issues timely payment of claims.
• Billing: Prepares and submits miscellaneous billing supporting documentation to responsible motor carrier or other third party, including customers. Monitors claim for timely payment. Negotiates contested damage claims.
• Additional Recovery Duties: role will file claims against responsible third parties for damage to other Crowley real and personal property, including owned/leased trucks, terminals and terminal equipment.
• Compliance: Adheres to all company policies and procedures governing claims handling.

Qualifications

Education & Credentials:

• Associate degree and/or formal training after high school (vocational, business or technical school); or a combination of post high school and equal experience may be substituted for education..

Experience:

• 2 - 4 years of directly related experience in the intermodal freight/logistics business, preferably in claims or documentation/booking. Understanding of intermodal operations, freight and insurance documentation and commercial transactions. General claims handling experience may be substituted for the logistics industry experience.

Technical Skills:

• Intermediate proficiency with Microsoft Office products including Word, Outlook, Excel and SharePoint in addition demonstrated knowledge of programs such as Riskconnect, C-Sight, RMIS, Magaya Live Tracker, WAM, ReeferConnect, and various customer logistics programs.

Other:

• Bilingual (English/Spansih)

Working Conditions:

Works both inside an office environment and also outside in conditions of both high and low temperatures. May be exposed to odors, dust, dirt, mechanical hazards, high noise levels and potentially dangerous equipment. Must be able to crouch and stoop to get into areas with restricted headroom and be able to climb ladders. May require extended use of computer keyboard and viewing of computer monitor and ability to sit for long periods of time.

What We Offer?

We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.

Our Total Rewards include:

• Competitive pay with recognition programs
• Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
• Leave and family support: parental leave and sick leave
• Learning and growth: access to training and development for continuous skill development
• Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts

At Crowley, we invest in you—your success, your health, and your future.