Research Officer - Patient Services

Research Officer - Patient Services Join our Patient Services team and deliver patient-focused qualitative research, exploring patient experiences and needs to improve services, support and care pathways across cellular therapy. Join our team We are Anthony Nolan. We unite people and science – matching stem cell donors to those in need of transplants and treatments and growing our world-leading stem cell register, so everyone can find the lifesaving match they need. Thanks to Shirley and Anthony Nolan, our register of almost a million potential donors, our cell and gene therapy research and our expertise in stem cell transplants, we currently help four patients a day in need of a transplant, giving more people another chance to live. Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive. If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team. We are looking for a Research Officer to join our Patient Services team. Title: Research Officer - Patient Services Salary: £43,500 per annum Contract: Permanent Hours: 35 per week (standard Anthony Nolan working hours) Location: Hybrid, with head office in Hampstead, London You will play a key role in developing and delivering Anthony Nolan’s Patient Services research portfolio, with a particular focus on qualitative research. Drawing on your experience of patient-focused research and understanding of clinical settings, you will contribute to studies exploring the experiences and needs of people undergoing cellular therapy, helping to generate evidence that informs and improves services and support for patients and their families. As a Research Officer, you will work collaboratively with colleagues across Anthony Nolan, patients and their families, transplant centre clinicians, and the wider cell therapy community. You will support the design and delivery of key research studies, exploring how patient experiences and wider social determinants of health influence recovery, wellbeing and long-term survivorship. Through the generation of robust evidence on patient outcomes and experiences, you will contribute to improving future patient services, care pathways, and support for individuals undergoing cellular therapy. Essential attributes A postgraduate qualification (MSc or equivalent) in a relevant discipline, such as health psychology, behavioural science, sociology or public health, with a PhD in a relevant field desirable. Demonstrated experience designing and conducting qualitative research, including interviews and focus groups, ideally within health or patient-focused research. Strong qualitative analysis and interpretation skills, with experience developing themes and drawing meaningful insights from complex qualitative data. Experience using qualitative analysis software, such as NVivo, to manage, code and analyse research data. A strong understanding of research ethics, governance and data protection requirements relevant to health research. Excellent written and verbal communication and facilitation skills, with the ability to engage sensitively and build effective relationships with patients, families, healthcare professionals, researchers and other stakeholders. Evidence of contributing to high-quality research projects and communicating findings through reports, presentations, publications or other outputs for different audiences. We expect strong interest in this exciting opportunity. To ensure a fair and consistent recruitment process for all applicants, including those applying through our Disability Confident Scheme, we will assess and shortlist applications against the essential criteria set out in the job description. If you can demonstrate the skills, experience and knowledge outlined in these requirements, we'd love to hear from you. What’s in it for you? A competitive salary 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme A stimulating work environment full of opportunities to learn and develop Life Assurance of four times annual salary Travel season ticket loan, Cycle to work Scheme And more! (further details on our Life at Anthony Nolan page) Please check out the full job description here , and you can read more about what to expect on the Our recruitment process page. Please note: We encourage you to apply as soon as possible – this advert may close early if we receive a high volume of strong applications. Release your remarkable, join our team and give someone another chance to live. Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer. All applicants must be able to demonstrate the right to work in the UK. Department Operations & Patient Services Role Patient Experience/Services Locations Head Office Remote status Hybrid Yearly salary £43,500 Contract hours Full time Employment type Permanent Closing date 07 September, 2026 Hybrid working expectation 2-3 days per month on site Head Office So how can you tell if you're Anthony Nolan too? You’re passionate and dedicated to your work You’re innovative and looking for a challenge You want to improve and learn every day You’re accountable for your work and take pride in what you do You’re people and patient focused – you want to make a difference to people’s lives These five values are what drive and motivate us across all of our divisions. From lab research and tissue typing, to finance, HR and legal, from patient support and logistics, to fundraising, marketing and communications… everyone has a critical role to play in our lifesaving work. We’re incredibly proud of the people who work for us – and we’re always on the lookout for more passionate and talented individuals. If you like the idea of joining a team that gives four people the chance of life every day, check out our job listings below. About Anthony Nolan Anthony Nolan is the charity that makes lifesaving connections between patients in need and incredible strangers ready to donate their stem cells. Find out more about what we do here.