Resolutions Officer

APRA AMCOS is a member-owned music rights management organisation, positioned at the intersection of music, data and technology. We have more than 124,000 members who are songwriters, composers and music publishers. We license organisations to play, perform, copy or record our members’ music, and we distribute the royalties to our members. Join Publisher Services & Works Administration as a Resolutions Officer! Have you ever been curious about music publishing and the world of copyright disputes? We’re looking for a detail-oriented and customer-focused individual to join the Publisher Services & Works Administration department . We’re responsible for frontline service delivery to APRA and AMCOS publisher members, including managing account queries, managing repertoire, and ensuring accurate and timely royalty distributions. The Resolutions team specifically is all about resolving counterclaims and work disputes. The role can be based in our Sydney or Melbourne office. As a Resolutions Officer, your responsibilities will include: Assessing work and agreement records to determine ownership and amend share ownership details Reviewing reports and systems near key distribution dates and resolving high-earning works in dispute Managing resolutions cases through both incoming queries and outgoing requests Processing adjustments to correct previous APRA payments to publishers Participating in training and performing alternate tasks as required To thrive in this role, you'll need: Strong attention to detail and a methodical approach Well-developed research capabilities and a curious mindset Advanced written and verbal communication skills A high level of professional customer service The ability to work autonomously and manage workload effectively General knowledge of popular music. Sound mathematical ability What You'll Love: Our friendly and collaborative work environment. Our team thrives on our values of collaboration, respect, skill, imagination, and accountability. Hybrid working options, combining the convenience of remote work with in-office collaboration Generous employee benefits such as: learning and development programmes; 18 weeks’ paid parental leave (including for adoption, foster or kinship care); discounted private health benefits; novated lease vehicle arrangements; access to financial services; employee assistance programmes and more. Application Process: Ready to be a valued addition to our team? Take the plunge and apply now – we're looking forward to hearing from you! Apply by 18 September 2026 by submitting your CV and a cover letter outlining your relevant experience and why you're the right fit for this role. We're excited to learn more about you! We are committed to being a culturally intelligent and responsive workplace where staff from all backgrounds feel welcome, respected, and supported. While this role requires specific skills and experience, we encourage people of all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, and people with disability who are interested in this position to put in an application, even if they’re not sure they meet every single bit of the selection criteria. We are keen to make our candidates comfortable so they can show us their best. Please feel free to reach out to our People & Culture team ( hr@apra.com.au ) to discuss support or adjustments in our recruitment process that may be required. Contact Information: For any questions, feel free to reach out to Katie Richmond, Team Leader, Resolutions at katie.richmond@apra.com.au We look forward to hearing from you!