Resource Co-Ordinator

Resource Co-Ordinator Ark is a major provider of Housing, Care and Support to people with long term and enduring conditions such as learning disabilities, mental health issues, dementia and autism. Resource Co-Ordinator Location: Tayside, Perth & Kinross (base) Contract: Permanent Hours: Full Time (37) Salary: £28,191.87 We are looking for a Resource Co ‑ ordinator to provide an effective, customer‑focused service that supports the delivery of consistent, high-quality care services within a defined area. Reporting to the Senior Resource Co‑ordinator, you will develop a strong understanding of service requirements, individuals’ needs and preferences, and staff availability and skills. By bringing this information together, you will proactively match staffing resources to service needs in a fast‑moving environment — helping to ensure effective service delivery, maximise staffing efficiency and minimise reliance on agency staff. You will act as a central point of contact for staff deployment and rota management using Ark’s Information Management System (AIMS), working closely with local management teams and contributing to system development and continuous improvement. Key Responsibilities Staff Deployment & Service Delivery Plan, create and maintain staff rotas, ensuring they are available for staff to view in line with our agreed rota guidance Deploy staff to ensure contracted hours are met and service needs are covered Co‑ordinate cover for planned and unplanned absences Manage the deployment of relief staff to help minimise costs and agency use within the service Systems, Data & Compliance Ensure all staff deployment is managed through AIMS in line with Ark’s deployment principles Monitor compliance with AIMS and provide support to improve usage Analyse data, produce KPI reports, and support managers to use information effectively Prepare Excel spreadsheets and Word documents as required Collaboration & Communication Act as a first point of contact for AIMS queries across the organisation Build effective relationships with managers, staff, agencies and head office teams Work closely with Care & Support, People & Organisational Development, Finance and IT colleagues Support communication between services, relief staff Learning, Development & Improvement Support staff induction and ongoing training in the use of AIMS Contribute to the development of guidance materials and system improvements Take part in the AIMS Working Group and support continuous improvement initiatives You will work on a rota that includes weekend, evening and early morning hours to help support business needs. Hybrid working is available following a successful induction period, working 2 days in the office and 3 at home. About You Essential English and Maths National 5 (pass) or SCQF Level 5 Experience working in a fast‑paced, dynamic environment with changing priorities Experience developing or managing staff rotas or deploying resources Excellent communication and interpersonal skills Strong attention to detail and ability to maintain accurate records Confident using digital systems, including Microsoft Word and Excel Desirable SCQF qualification at Level 7 or above Experience within social care or a similar frontline service environment Understanding of learning disabilities and support requirements Experience supporting system development or process improvement Experience working to KPIs and performance measures Key Competencies Communication Teamwork Customer Service Problem Solving Managing Change Leadership Professional Boundaries Continuous Learning Why Join Ark? A values‑driven organisation focused on human rights and quality support Supportive team environment with opportunities to learn and develop The chance to make a real impact on service delivery and people’s lives In return for your valuable contribution, Ark will also offer you: Annual Leave Buy & Sell Scheme - Employees have the option to sell or buy additional annual leave, up to a maximum of 5 days (or 1 working week for part-time staff) per year. Up to 36 days paid holiday per year pro rata 4% Contributory pension scheme Cycle to Work Scheme Fully funded PVG & 1st year SSSC registration paid by Ark Our employees told us in a recent survey that they stay with Ark because they believe in our values, we have supportive managers who continually appreciate their staff and they love making a positive difference in our supported people’s lives, helping them to achieve their dreams. Ark would love to hear from you whether you are an experienced Support Practitioner or new to Social Care. Apply now to join us at this exciting time as our service grows by clicking the link below. Job Outline CVs will not be considered. Please note Ark is not a UK Visa Sponsor. Closing Date: 9th August 2026 All interviews will be conducted in person on 25th August at Perth office. If anyone has any questions prior to applying to contact Rachel McInally [email protected] between 13th -23rd July 2026 and Brenda Scott [email protected] between 27thJuly-6th August 2026 Scottish Charity No. SCO15694 Working towards equal opportunities and a diverse workforce Department Care & Support Locations Tayside Remote status Hybrid Tayside About Ark We are a leading provider of Housing and Care and we have lots of opportunities across Scotland for our Support Worker roles, even for those with no direct care experience. Ark provide full training and we are looking for people who share Ark’s values as they form the bedrock of what we do. Working with Ark means you can use your passion for people and care and have the opportunity to make a real differences to peoples lives. We are an accredited Scottish Living Wage employer. We truly value our employees and it is important to us that our employees living comfortably in line with our core values .