Resource Line Advocate

Status: Non-Exempt
Reports to: Resource Line Manager
Function: To provide support and advocacy to victims of sexual assault and/or family, friends, or professionals via a toll free, 24-hour crisis and information line.
Hours: Part-time, average 12 to 18 hours per week, with a focus on night and weekend coverage. There is a potential for additional hours, as needed, on a varying weekly schedule. Must be open to working the following shifts any day of the week Sunday thru Saturday, though availability must include weeknight hours (6pm-6am) and weekend shifts. There is flexibility in the shifts assigned, and a schedule is posted each month for employees to plan around.

Ideal candidate has weekday business hour availability.

Resource Line shifts are as follows:

• 6a-12p
• 12-6p
• 6p-12a
• 12a to 6a

The selected candidate will need to complete 30 hours of paid training within the first few weeks of hire in order to start taking shifts.

Fully Remote – must reside in Washington State.

Please Note: This job is performed from the employee's home. This position requires the staff person to have a landline telephone with no extra features (i.e. call waiting, caller id, call blocking) must ring busy, must be in a private location that is free from distraction and noise. KCSARC provides a stipend for the monthly cost of this phone.

About KCSARC

At KCSARC, we not only value diversity – we celebrate it. We are committed to creating a team as diverse as the communities we live in, and we believe that the more inclusive we are, the better our team will be. We are rooted in a foundation of anti-racism and equity, which must be demonstrated in word and action. As a proud equal opportunity employer, we welcome all races, ethnicities, genders, abilities, identities, religions, and ages, candidates who are veterans, LGBTQ+, and multilingual, candidates with diverse viewpoints and experiences, and candidates who have an EAD (Employment Authorization Document), regardless of immigration status.

Essential Functions:

• Provide sexual assault crisis intervention, support, information and/or referral via the telephone.
• Determine comprehensive service needs of callers.
• Provide information and referral.
• Provide support and information about the effects of victimization.
• Provide information about dealing with the trauma and aftermath of sexual assault.
• Provide information about the medical and legal issues related to sexual assault.
• Follow HIPAA guidelines.
• Provide information on services available in King County and surrounding areas
• Assess the medical needs of the client and provide information about medical issues
• Provide support and information related to the medical exams
• Assist clients and/or guardians to make informed decisions regarding psychological needs
• Provide information and assistance with Crime Victim Compensation application
• Input data into the Client Tracking System in a timely manner
• Work to continually assess service needs
• Attend Resource Line monthly meeting and other agency meetings as needed
• Back-up advocates who are unable to cover shifts due to illness, vacation, or other absences
• Other duties as assigned

Internal Relationships

• Actively participate in individual supervision
• Other duties as assigned

Technical Functions

• Ability to use Word, Access based database system, Outlook
• Keyboarding skills
• Ability to use a standard telephone

Personal Competencies

• Demonstrated interpersonal skills
• Demonstrated skills communicating with people in crisis
• Excellent decision making skills
• Excellent professional judgment
• Demonstrated written and oral communication skills
• Demonstrated active listening skills*
• Demonstrated problem solving skills
• Demonstrated empathic skills
• Knowledge of sexual assault victimization and the healing process
• Ability to work with independence
• Ability to work collaboratively within a team setting
• Ability to work with initiative and assertiveness
• Ability to educate callers on sexual assault trauma, offender traits and behaviors
• Understanding of cultural differences
• Ability to organize and prioritize competing work demands
• Ability to multi-task
• Ability to build rapport quickly
• Ability to read, write and speak English
• Accept and work in accordance with the Guiding Principles of KCSARC

Physical-mental-psychological Skills

• Interface with the impact of secondary trauma
• Ability to work with individuals in a high stress situation
• Ability to uphold confidentiality

Minimum Experience

• 4 year college degree plus 1 year directly related work experience; or
• 2 years college/vocational school plus 3 years directly related work experience; or
• 6 years direct work experience
• Demonstrated skills in crisis intervention and/or counseling skills

Preferred Experience

• Bachelor’s degree in social work, psychology or related field
• Experience working with sexual assault survivors
• Experience working in a rape crisis center
• Bilingual English/Spanish Skills