Response Specialist I

Description About Bluum At Bluum, we’re on a mission to improve learning and make it more accessible for all. Guided by our values—Start with Empathy, Do What’s Right, Own It Together, and Win as a Team, Always be Learning—we partner with educators to create impactful learning environments through innovative solutions and personalized support. If you’re driven by purpose and want to make a real difference, you belong at Bluum Position Summary This position offers a unique career opportunity with the Response team. We are looking for someone who enjoys a new experience each day, supporting the customers and Bluum sales teams in responding to their requests. Project management and communication are a central component to success in this role. If you enjoy a fast paced, well supported working environment, and you enjoy a challenge, come join our team! We offer ample training and opportunity for career advancement. Responsibilities Production of accurate and timely equipment quotes in Bluum’s ERP system based upon the customer’s request or bid requirements. Develop contract knowledge and price quotations according to client contract guidelines to ensure compliance. Process quote revisions as requested by the Account Executive or Customer. Organize and facilitate project status meetings with colleagues regarding the delegation of tasks to complete the bid. Manage the preparation of formal RFP/Bid responses from consultants, general contractors, or government agencies. This includes chairing the review meetings and monitoring the progress of the tasks assigned to each team member. Initiate the procurement of bonds, certifications, and other requisite documents needed to complete bids. Working directly with Bluum’s purchasing department and vendors to gather product information and pricing. Assembles customer quote binders including applicable product literature; may require some internet research to locate product information specification sheets as necessary. Add new data to opportunity and quote records and monitor data integrity, including key dates, financials, design attributes, or assigned resources. Other duties as assigned. Education & Skill Requirements Minimum of three years of administration or customer service experience. Bachelor's degree in a relevant field (preferred). Experience with Microsoft Office (Word, Excel, Outlook). Experience with an online ERP system Oracle NetSuite a bonus. Exceptional project management skills required. Training It will be necessary to participate in upgrading courses from time to time to keep abreast of changing policy, technology, and growth. Supervisory Responsibility This position has no direct supervisory responsibilities. Travel Little to no travel is expected for this position.