Retail Data Management Specialist

WHO WE ARE AND WHAT WE DO

The Sales Analytics & Retail Technology team sits at the intersection of retail operations, technology, data, and business strategy for Hallmark's Gold Crown network. We partner closely with retailers, merchants, technology teams, field leadership, and business stakeholders to deliver solutions that improve the retailer experience and support Hallmark's long-term growth. Our team is responsible for maintaining critical retail systems, supporting product and retailer data, improving business processes, and helping bring new capabilities to the Gold Crown network.

Whether we are supporting a new item launch, implementing a technology enhancement, improving reporting, or solving a retailer challenge, our work has a direct impact on how retailers operate and succeed. This is a highly collaborative team where employees are encouraged to bring ideas forward, solve problems, and make meaningful contributions. Team members gain exposure to multiple areas of the business while developing expertise in retail operations, technology systems, and data management. If you enjoy working in a fast-paced environment where accuracy, customer service, continuous improvement, and business impact matter, this is a great opportunity to grow your career.

WHAT YOU’LL DO & HOW IT SHAPES OUR SUCCESS

The Retail Data Management Specialist plays a critical role in maintaining the product and supplier data that supports Hallmark's Gold Crown network. This position is primarily responsible for new item setup, item correction management, and ongoing maintenance of item data within Retail WIN and related systems.

The role works closely with retailers, suppliers, merchants, and internal business partners to ensure product information is accurate, complete, and properly aligned within Hallmark's merchandise hierarchy. Responsibilities include managing item and supplier records, supporting item groups and allied products, maintaining data quality standards, and resolving item-related issues that impact retailer operations and reporting.

In addition to data management responsibilities, this position participates in system testing and validation activities, including testing and user acceptance testing for enhancements that impact item maintenance and retail operations.

Success in this role requires strong attention to detail, curiosity, problem-solving skills, and the ability to manage multiple priorities while delivering a high level of customer service to retailers and business partners.

Key responsibilities include:

• Managing new item setup and item correction requests.
• Maintaining product, supplier, item group, and related retail data.
• Assigning and maintaining merchandise hierarchy classifications and item attributes.
• Researching and resolving item data issues and discrepancies.
• Supporting allied product and supplier management activities.
• Participating in system testing, validation, and implementation activities.
• Partnering with retailers and internal teams to ensure accurate and timely execution of requests.
• Supporting data quality initiatives and continuous process improvements.
  
  

BASIC QUALIFICATIONS

The following are required to be considered for this role: 

• High school diploma, GED, or equivalent
• At least 3 years of retail, customer support, data entry, administrative support, or related experience
• Experience using Microsoft Excel and other Microsoft Office applications
• Professional experience prioritizing work and meeting deadlines

PREFERRED QUALIFICATIONS

Your resume will stand out if you have the following:

• Strong attention to detail and accuracy
• Strong written and verbal communication skills

• Experience with retail systems, merchandise systems, or product data management
• Experience maintaining data accuracy and resolving data issues
• Experience working with business partners, customers, or suppliers to complete requests and resolve problems
• Experience with system testing, validation, or user acceptance testing (UAT)
• Experience using incident, ticket, or request management systems
• Experience managing work within established service level agreements (SLAs)

ADDITIONAL DETAILS

• This position offers a hybrid work arrangement, giving you the best of both worlds: collaborating in person at Headquarters in Kansas City, MO and enjoying the flexibility of working remotely.
• The salary range for this role is $23 - $30/hour. Final compensation varies based on several factors.
• Hallmark is committed to recognizing and rewarding performance. Employees are eligible for annual merit-based increases, aligned with individual and company performance.
• In alignment with our culture of care, Hallmark offers a competitive benefits package, including medical, dental and vision plans, paid time off, 401K with company match, and profit-sharing.

COME JOIN US! Now’s your chance to embrace a future with Hallmark- just follow the instructions below to apply.

You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF. 

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.

HALLMARK – Because Connecting With Each Other Has Never Been More Important

For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That’s why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here. Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark’s second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!

When you join Hallmark, we will go out of our way to make you feel like part of the team, even in a remote/hybrid work environment. In the day-to-day, we’ll make the best use of the skills and talents you already have. We’ll also give you leadership opportunities and show you multiple potential pathways to future success.

Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We’re seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives–like yours.