Retail Logistics Manager

Skylight is a technology startup building the OS of the family. We make Skylight Calendar, the smart calendar loved by millions of families (plus Wired and the Wirecutter ). Our latest product is Calendar 2 , which just launched to rave reviews. Our mission is to connect loved ones by creating the world’s simplest products and services that improve family life. Our founders are former venture capitalists and serial entrepreneurs who have scaled this business to $300M+ in annual revenue while being completely bootstrapped and profitable . We get to grow a happy, healthy company focused on making products our customers love without investors breathing down our necks. Smart, hardworking people who care about making actually meaningful products love working here. People like you. We’re busy inventing new ways to simplify family life and help parents raise great kids – and we need your help! Come invent something new with us. About the Role: The Retail Logistics Manager will own the day-to-day execution and scaling of Skylight’s global retail operations across all retail partners, including club, mass, specialty, and international channels such as Costco, Walmart, Sam’s Club, Target, Best Buy, and others. You will be responsible for tracking and maintaining high wholesale customer satisfaction by delivering products accurately and on time. You will proactively manage 3PL warehouses, freight carriers, and the relationships with our wholesale retailers’ operations teams. It is also imperative you work closely with our sales teams. This role requires building and maintaining scalable processes, tools, and reporting while ensuring seamless delivery experiences across multiple markets globally. The ideal candidate has strong analytical skills, attention to detail, and excellent communication skills. Responsibilities: Develop and execute global fulfillment strategies to optimize delivery performance, cost efficiency, and customer satisfaction across US & international markets (OTIF). Develop and monitor KPIs for global fulfillment operations, including delivery times, costs, and accuracy metrics. Design and implement automated fulfillment processes, systems and reports while collaborating with key stakeholders across regions. Responsible for tracking incoming shipments and quantities, running analysis on inventory levels against Retailer on-hand quantities, sell-through, planned orders and incoming shipments to determine gaps and/or surplus. Communicate with Retailer partners/ Inventory teams on planned future orders and open shipments. Establish and maintain relationships with 3PLs, outbound transportation brokers, and outbound carriers (FTL, LTL). Manage 3PL fulfillment for wholesale accounts including creating Standard Operating Procedures (SOPs) for each retailer Monitor and report order processing lead times, troubleshoot, and escalate critical issues (missed appointments, missed ship dates, late deliveries, etc) ensuring all Retailer criteria are met for each order. Oversee and directly manage the booking of appointments with 3PL, freight forwarders, and wholesale customers. Execute EDI documents (850-Purchase Order, 856-Advanced Ship Notice, 810-Invoice) to ensure accurate and timely systematic communication with our wholesale retail customers. Maintain order management system of record – NetSuite, promptly moving orders through standard fulfillment phases: intake & validation, 3PL warehouse allocation, and customer delivery. Quickly problem solve and directly manage escalations when appointments are missed or POs are running late. Lead dispute resolution process for any shipment penalties, order errors or other fees assigned by the retailer. This will include researching any needed documentation with the 3PL to submit through the retailer portal. Lead continuous improvement initiatives across global fulfillment operations.