Retail People Relations Specialist

Entity: People, Culture & Communications Job Family Group: HR Group Job Description: Our purpose is to bring together people, energy and markets to power and navigate a changing world. In a time of constant change and possibility we need new talent to pursue commercial opportunities, fuelled by world-class insight and expertise. We’re always striving for more innovative digital solutions, sustainable outcomes and closer collaboration across our company and beyond, and you could be part of that too. About the role: Retail People Relations (RPR) team members partner closely with business leaders, People & Culture (P&C) teams, legal, and external stakeholders to deliver consistent, high-quality guidance on all People Relations matters. The team’s expertise spans everything, including (but not limited to) general RPR queries, policy interpretation, workplace investigations and disciplinary, grievance resolution, business change (eg. divestments and acquisitions), and support with Industrial Relations. This RPR Specialist role provides guidance and support to employees and ex-employees related to Retail P&C policies and processes It is the first point of contact for managers and employees, providing responses to general enquiries, advising managers on policy and procedural matters, intake for People Relations concerns and offering advice for non-reportable concerns, and some direct-action concerns. Please note that roles based out of SJS or Sunbury will move to Timber Square, Southwark, from Q4 2027 Role accountabilities: • Record and categorize concerns in the Case Management System, ensuring efficient triaging to the appropriate teams. Prioritize concerns based on urgency/complexity to meet or exceed SLA targets. • Supporting full employee life cycle query resolution and responding to basic process and policy questions from employees and managers. Example queries include life events, time and attendance, performance and compensation queries, and exits. • Provide operational support to RPR Advisors, Senior Advisors and Managers • Manage PR concerns, including non-reportable, some direct-action, low-level performance, grievances, and disciplinary actions • Escalate concerns to the RPR Advisors and/or Senior Advisors in accordance with the SLA, providing comprehensive details, and efficiently handing over in the Case Management System. • Provide support and guidance to managers on policy interpretation and process execution. • Provide feedback on People Relations policies, identifying opportunities for improvement based on trends and Team Member feedback. • Proactively seek advice on unclear processes and suggest solutions to problems. Support knowledge creation and maintenance. • Maintain up-to-date knowledge of People Relations policies, ensuring accurate and consistent application when responding to inquiries and escalating issues as needed. Ensure People Relations support aligns with local legislation and bp policies. • Identify potential People Relations risks and share with RPR leaders. Where possible, provide recommendations for mitigation. • Accurately record and triage concerns promptly and relevant information is captured in the Case Management System. Ensure all concerns are documented, and Workday (where relevant) in accordance with local regulations and bp record keeping policies. • Act as a supportive first point of contact, ensuring employees feel heard and respected, handling all concerns with empathy and care. Recognize and escalate wellbeing concerns where additional support is needed and maintain a respectful and non-judgmental approach in all interactions. Experience: • Has ability / willingness to learn to manage and triage employee queries using Salesforce. • Has ability / willingness to learn to understand and interpret People Relations policies and procedures. Why join us? At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others. We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are significant, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and others benefits. Reinvent your career as you help our business meet the challenges of the future. Apply now! Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, Analytical Thinking, Coaching, Communication, Creativity and Innovation, Culture and behaviour change, Curiosity, Customer centric thinking, Data Analysis, Data cleansing and transformation, Decision Making, Digital Fluency, Employee and labour relations (Inactive), Employee Engagement, Employee Experience, Facilitation, Global Perspective, Influencing, Job Design, Leadership Assessment, Leading transformation, Managing change, Managing workforce concerns, Microsoft Excel {+ 12 more} Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us . If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.