Retention Specialist

Retention Specialist Millions of users worldwide. Billions in transactions. And one focused team , building high-impact solutions that scale across the globe every single day. Orbio World is where top minds push the boundaries of global e-commerce. We build scalable systems, set trends, and create products used by millions. Here, ownership is expected, impact is real, and meaningful work takes priority. Ready to change the game? On the Retention team , you’ll have real freedom to own your projects, test ideas, and explore creative ways to build lasting customer relationships. Your work makes a visible impact by driving loyalty and shaping a brand people truly love. We grow together through regular strategy sessions and always make time to pause, connect, and recharge with our daily 2 p.m. coffee breaks. Excited to make it real? Here’s what your journey could look like: Develop a brand retention strategy and lead the execution across retention initiatives. Own retention performance by focusing on customer lifecycle, repeat purchase behavior, and long-term customer value. Manage engaging email and SMS campaigns tailored to target audiences. Analyze user behavior and identify missing growth opportunities. Establish and manage email and SMS automations; run A/B tests to enhance customer engagement. Segment contact lists to deliver personalised content based on user behaviours and interactions. Conduct a thorough analysis of retention channels' performance to shape future retention marketing strategies. Continuously optimize email, SMS content, and settings for improved deliverability, open rates, and click-through rates with a high focus on revenue. Demonstrate your knowledge of conversion-oriented best practices in email, SMS & web push marketing (subject lines, copywriting, conversion design, list growth & management, segmentation, deliverability, and GDPR, CAN-SPAM/anti-spam laws). Work collaboratively with cross-functional teams to produce cohesive campaign execution. Your part in the bigger picture: Proven hands-on experience in email marketing or digital marketing. Previous experience with any ESP (Klaviyo, Omnisend or other) would be appreciated. Confidence using analytics and reporting tools to track performance and measure impact. Curiosity and willingness to deeply understand customer behavior and lifecycle dynamic. Ability to handle multiple projects simultaneously. Proficiency at analysing customer and campaign data and converting it into insights and action plans. A can-do attitude and excitement about the digital world. Now let’s talk perks: 🏖️ Balance that works for you Take your birthday off, wrap up two hours earlier on Fridays, and enjoy one work-from-home day each week—plus 20 extra remote days from anywhere in the world. 🌟 Grow on your terms Use your personal budget for courses or conferences. Grab any book you need. Join internal trainings, guest lectures, and more. 🌱 Wellness you can feel Feel supported with prepaid therapy sessions, personal accident insurance, full annual blood tests and vaccination programs, and private health insurance after 3 months. Sports and wellness events? On us. 🎁 Perks that add up Earn extra paid vacation days as you grow with us. Celebrate milestones with travel vouchers—€3000 after 5 years and €5000 after 10. Plus meaningful rewards, exclusive deals through perks.lt , and your choice of free parking or public transport after 3 months. 🏡 Time to recharge & connect Enjoy a week-long stay each year in our company apartments in Druskininkai or Kunigiškės. Join team-building activities, cross-team experiences, and everything from casual hangs to unforgettable workations. 👪🏼 Support that matters Welcoming a new family member? We’ve got you with a bonus and flexibility. Called for official training? Take additional paid time off. Want to make an impact? Join Orbio Kids, Orbio Academy, volunteering, and charity initiatives. 💵 Salary From 3000 Eur/month (gross) , depending on individual experience. Join Orbio World at the forefront of how millions discover, connect, and explore the world like never before. Department Marketing Role Retention Locations Vilnius Remote status Hybrid Employment type Full-time About Orbio World Technology novelties. Beauty essentials. Everyday necessities. Our comprehensive solutions everyone needs. Solid skills, extensive business know-how, and a focus on ecommerce let us set the new standard for impact.