Return to Vendor Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Why Ingram Micro?

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

What you’ll do as a Return to Vendor Specialist?

• Request RMA from the vendor for defective inventory returns
• Coordinate customer refused product to ensure return to Ingram Micro stock with resolve to customer satisfaction;
• Facilitates the return and receipt of vendor refused returns
• Maintains current/accurate vendor information as provided to them by the Purchasing Team
• Manage customer disputes and RMA rejections
• Manage and negotiate customer/vendor claims
• Interact with other departments to resolve customer situations.
• Communicate results to internal/external customers via verbal or electronic means.
• Liaise with carriers to obtain Proof of Deliveries (POD) also assisting the freight department;
• Contacting vendor to follow up on outstanding request to prevent the defective product from becoming aged

What you’ll bring?

• Very good English (B2-C1)
• Previous experience in Purchasing/Customer Support/Data entry or equivalent is considered an advantage
• University degree is considered an advantage

As we value our employees, we offer:

• Competitive salary & Bonus system
• Additional health insurance
• Food vouchers & Transport Allowance
• Well-being Program & Multisport card
• Referral and baby bonus
• Paid holiday days increasing in time
• Many trainings, language courses and free access to an online learning platform
• Great career growth and development opportunities

We also have:

• Impressive parties
• Lots of social events
• A unique open-minded culture
• Trending TikTok and Instagram accounts
• Inspiring leaders

What are you waiting for? Apply now!

*Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro.

#IngramMicroBulgaria

Why work here?

With us, you’ll make technology happen in surprising ways. It’ll be a fun journey!

Learn more at http://careers.ingrammicro.com

Get in Touch

Click Introduce Yourself above to join our talent network!

About Us

It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else. Let’s shape tomorrow.