Revenue & Billing Operations Manager

Revenue & Billing Operations Manager Department: Finance & Accounting Reports To: Controller Location: Remote, with a preference for candidates based in Kansas City, Philadelphia, Houston, Dallas, Boston, Miami, or Cleveland. We gather as a team intentionally throughout the year and expect this person to be available for in-person time when it matters. Role Summary Autura is looking for a Manager of Revenue & Biling Operations to own the full billing-to-cash cycle, including customer contract review and revenue recognition. This role will be responsible for designing and implementing a more efficient billing and collections process with the use of automation and technology. Leading a team of two direct reports, you will ensure the timely and accurate billing of 2,500+ customers across multiple entities and revenue streams. This is a highly impactful and visible role connecting with Sales, Customer Service, Data and Legal. What You'll Own Billing, Contracts & Revenue Recognition Invoice across multiple entities and revenue streams (subscription, transaction-based, professional services, government contracts); manage billing cadences for 2,500+ customers against contract terms, rate schedules, and usage data. Represent accounting and finance during the contract review process, confirming proper terms and conditions before customer contracts are signed. Ensure proper revenue recognition in accordance with ASC 606. Reconcile billing activity to the subledger and GL in NetSuite monthly; maintain billing templates, rate tables, and customer configurations Collections & Cash Application Own the collections cycle end-to-end: aging review, outreach cadences, escalation, dispute resolution, and cash application across all entities. Monitor AR aging, flag risk with context, negotiate payment plans with proper documentation, and escalate to legal or external partners when needed. Assist with forecasting cash collections on a weekly and monthly basis. Process Design & Automation Audit current workflows, identify unnecessary manual steps and gaps, build solutions with a focus on automation, workflows and scalability. Evaluate and configure third-party tools (billing platforms, payment portals, AR automation software, Claude AI) that extend NetSuite capabilities; build triggers and escalation logic so issues surface without manual review Cross-Functional & Leadership Serve as the billing and AR subject matter expert for Sales, CS, Legal, and FP&A; partner with Sales to flag contract discrepancies and ensure billing matches closed deals Set the process standard for the function, mentor team members as the org scales, support new customer onboarding, and contribute to audits and revenue-related projects What We're Looking For Required 5+ years of order to cash & 2+ years of management experience at $50M+ revenue scale with 2,500+ active customers across multiple entities Track record of building or significantly redesigning billing and collections processes -- not just running existing ones Contract experience: identifying terms and milestones, translating contract language into accurate invoices Working knowledge of ASC 606 across subscription, professional services, and transaction-based arrangements Hands-on NetSuite: saved searches, workflow rules, billing schedules, period-close, and report building Salesforce experience: opportunity and contract records, billing validation data pulls, Sales-to-Finance handoff Preferred Extensive Netsuite configuration and admin experience. Experience with payment platforms and multiple income streams SaaS/subscription and government/municipal contract billing; prior PE-backed or high-growth environment What Success Looks Like in Year One Continued reduction of AR aging over 60 days; billing cycle time measurably reduced Collections running on an automated cadence with minimal manual triggering Contract-to-invoice traceability established; full process documentation in place AR collection predictability and consistency