Description
Revenue Cycle Eligibility Associate
Position Details:
Shift: Full-Time
Location: Remote
Reports to: Manager, RCM
You must reside in one of these states to be eligible for this position:
Arkansas California Kentucky
Massachusetts Nevada New Mexico
Oregon Utah Tennessee
Texas Wyoming
Job Summary:
This position provides Medicaid enrollment support and financial assistance services for community-based individuals.
Duties and Responsibilities:
Screen and assist with all steps of the Medicaid and Charity Care/Other Assistance Programs enrollment process.
Make/take phone calls related to the Medicaid and Charity Process to both patients and Medicaid state representatives.
Gather, verify, evaluate, and enter necessary social, financial, and medical information into various forms/applications.
Collaborate with on-site leadership and financial counselors to ensure timely submission of Medicaid or Charity applications based off program guidelines.
Maintain proper certification and training on federal and state level (if required).
Maintain a knowledge base of the current Medicaid/Charity/Other Assistance Programs within the state and keep up to date with ongoing changes to any policies and procedures – Federal, State, Organization.
Meet or exceed daily standards for performance, accuracy, customer service, and quality.
Performs other duties as assigned.
Knowledge, Skills, and Abilities:
Recognizes and consistently exhibits exceptional customer service as a critical factor in all duties performed.
The ability to work within a remote call center environment free from distractions and background noise.
Proficient in typing.
Ability to work independently, prioritize and multi-task.
General knowledge of health insurance guidelines.
Ability to communicate effectively and professionally in English, both verbally and in writing. Bilingual a plus.
Work Experience, Education and Certifications:
High School graduate or equivalent.
Previous enrollment experience in the medical field preferred.
Benefits:
Competitive salary and benefits package.
Opportunities for professional development and advancement.
Supportive work environment with a collaborative team.
Comprehensive healthcare coverage.
Retirement savings plan.
Paid time off and flexible scheduling options.
Student loan repayment program.