Revenue Cycle - Insurance Collections Coordinator

Build Something Bigger — And Change Lives, Including Your Own. In 1935, Louise Whitbeck Fraser opened a school in her home for people with disabilities — defying social expectations and choosing compassion over convention. She believed everyone deserves the chance to reach their potential and thrive. Today, that same bold spirit is alive in every Fraser service. We’re still building something bigger — a more inclusive, connected world where everyone belongs. At Fraser, you’ll find more than a job. You’ll find purpose. You’ll find growth. And you’ll find a place where your work changes lives — including your own.

Fraser is seeking a Revenue Cycle - Insurance Collections Coordinator who is responsible for managing phone calls and follow up activities on patient accounts, payment processing and follow up activities on patient accounts.

Requirements:

• BA/BS/AAS in related field such as medical coding/billing, accounting or health information preferred.
• 2-3 years of healthcare collections/customer service or medical claims experience preferred.
• Commitment to promoting diversity, multiculturalism and inclusion with focus on culturally responsive practice, internal self-awareness and reflection.

Responsibilities

• Identifies, monitors and recommends resolutions to potential issues arising from accounts receivables.
• Reviews and accurately reconciles patient accounts through the following activities: Processing refunds, billing corrections, and monitoring and responding to billing denials in a timely manner.
• Pursues payments from third party carriers and patients.
• Collaborate with third party carriers, families, and other members of revenue cycle team to timely and accurately process claims.
• Verify insurance coverage and other related data with third party carriers.
• Sets up financial agreements with patients/families.
• Contacts patients\families to obtain accurate insurance information and notifies revenue cycle team members as necessary.
• Collaboratively analyzes client accounts and aged receivables. Follows the process for calling clients with existing balances monthly.

Fraser Offers Benefits for Full-time Employees (30+ hours per week)

• UKG Wallet – Eligible employees can access earned wages before payday for added financial flexibility
• Medical, dental and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee Assistance Plan (EAP)
• Life, AD&D and Voluntary Life Insurance
• Long-Term Disability, Voluntary Short-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance
• Pet Insurance
• 403(b) Retirement Plan with Company Match
• Work-Life Balance; 5 weeks of paid time off annually (18 days PTO + 9 Paid Holidays)
• Opportunities for community involvement in Fraser-organized events
• Career growth opportunities
• Employee Referral Bonuses

Location, Schedule & Pay:

• Bloomington, Minnesota / Hybrid (coming into the office once per week)
  • Can be mostly remote
• Monday through Friday, during standard business hours

• The starting pay range for this role is $22.00 to $24.00 an hour depending on qualifications.

Why Join Fraser?

• Meaningful Impact
  Help individuals and families lead more connected, independent, and fulfilling lives. Your impact here is real — and lasting.
• Competitive Pay & Benefits
  Fraser offers fair pay and comprehensive benefits that support your health, well-being, and future goals.
• Flexibility & Work-Life Balance
  With flexible schedules, generous paid time off, and wellness programs, Fraser helps you care for others without sacrificing yourself.
• Grow Your Career With Us
  We invest in your development with training, licensure support, leadership pathways, and real opportunities to advance.
• Culture That Lives Its Values
  Inclusion isn’t just a buzzword — it’s how we operate. You’ll be seen, heard, and supported to bring your full self to work.
• Thrive with Stability and Purpose
  With nearly 90 years of trusted service and continued growth, Fraser is a nonprofit where you can build a lasting, mission-driven career.

Fraser is Minnesota’s leader in autism, mental health, and disability services — and one of the few Certified Community Behavioral Health Clinics (CCBHCs) in the state. As a nonprofit organization, we provide integrated community behavioral healthcare that improves quality, accessibility, and coordination of care. We lead with compassion, innovate with purpose, and fight for inclusion — every single day. Ready to Build Something Bigger? Join Fraser. Grow with us. Make a difference. Because when you thrive, so does the world around you.

Fraser is an Affirmative Action and Equal Opportunity Employer.

Diversity, Inclusion, and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses, develops, and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.

If you are having trouble applying or have questions, please contact Fraser HR at careers@fraser.org. If you have successfully submitted your application, you will get a confirmation email. If you do not receive the confirmation email, please check your junk/spam folders, then contact us as we may not have received your application. Thank you for considering Fraser!

Diversity, Inclusion, and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses, develops, and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.

Fraser is an Affirmative Action and Equal Opportunity Employer.

This position will be posted at https://www.fraser.org/careers until filled. You must apply online here to be formally considered.

If you are having trouble applying or have questions, please contact Fraser HR at careers@fraser.org or 612-767-7550. If you have successfully submitted your application, you will get a confirmation email. If you do not receive the confirmation email, please check your junk/spam folders; then contact us as we may not have received your application. Thank you for considering Fraser!