Overview
The Supervisor of Revenue Cycle Management oversees daily revenue cycle operations to ensure accurate billing, timely collections, and compliance with payer and regulatory requirements. This role leads front-end and back-end revenue cycle functions, supports financial performance, and drives process improvement across the full revenue cycle, from registration through reimbursement.
The Perks: Why You’ll Love Eterna Primary Care
Be part of a culture that values collaboration, learning, and continuous improvement in patient outcomes.
We value our team members not just as employees, but as leaders. To support your lifestyle and professional growth, this position offers:
Flexible Hybrid work schedule: onsite at company’s support center and/or remote (work from home)
Competitive Pay: $22-25/hr. depending on experienceComprehensive Benefits: 401K plan, PTO, Life Insurance, Short/Long Term Disability Plans, Medical/Vision/Dental Insurance, and much more!True AutonomyRewarding Outcomes
Eterna Primary Care is an equal opportunity employer committed to a diverse and inclusive healthcare environment.
Responsibilities
Revenue Cycle Operations• Supervise day-to-day revenue cycle activities including eligibility, coding support, charge entry, billing, accounts receivable, and collections• Ensure accurate and timely submission of claims to government and commercial payers• Monitor claim status, denials, and payment posting to optimize cash flow• Oversee resolution of claim rejections, denials, and underpayments
Team Leadership & Supervision• Lead, coach, and support revenue cycle staff to ensure productivity and quality standards are met• Assign workloads, monitor performance metrics, and conduct regular staff reviews• Provide training and ongoing education related to billing, payer requirements, and system updates
Denials Management & Process Improvement• Analyze denial trends and implement corrective actions to reduce future denials• Collaborate with clinical, coding, and operational teams to improve documentation and charge capture• Identify workflow inefficiencies and implement best practices to improve revenue cycle performance
Compliance & Regulatory Oversight• Ensure compliance with CMS, Medicare, Medicaid, and commercial payer guidelines• Maintain adherence to HIPAA and organizational privacy policies• Support audits, payer reviews, and compliance initiatives
Reporting & Financial Performance• Prepare and review revenue cycle reports including A/R aging, denial rates, days in A/R, and collection performance• Provide leadership with insights and recommendations to improve financial outcomes• Support budgeting, forecasting, and revenue optimization initiatives
Collaboration & Communication• Serve as a liaison between revenue cycle, clinical operations, and leadership• Communicate effectively with payers, vendors, and internal stakeholders• Support organizational goals related to financial sustainability and value-based care
Qualifications
Education & Certification•Bachelor’s degree in healthcare administration, business, finance, or related field preferred•Equivalent experience may be considered•Certification with AAPC (formerly Americal Academy of Professional Coders) or equivalent
Experience• 3-5 years of experience in healthcare revenue cycle management• Prior supervisory or lead experience strongly preferred• Experience with physician billing and post-acute revenue cycle environments preferred
Skills & Competencies• Strong knowledge of medical billing, coding, and reimbursement processes• Experience with Medicare, Medicaid, and commercial payers• Proficiency with HER and billing systems• Strong analytical, organizational, and problem-solving skills• Excellent communication and leadership abilities
WORK ENVIRONMENT• Hybrid – onsite at company’s support center and/or remote (work from home)• At times, travel is required to companywide meetings