Revenue Cycle Operations and Service 2

Play a critical role in supporting the financial health of a nationally recognized academic health system. This position is essential to ensuring patients receive the full benefit of their insurance coverage while helping UVA Health maintain accurate reimbursement for the care it provides. As part of the Patient Financial Services Revenue Cycle team, you will manage complex insurance accounts, resolve claim issues, and work directly with payers to ensure timely reimbursement. This hybrid opportunity offers a unique combination of independent account ownership, meaningful problem-solving, and collaboration within a highly supportive team environment focused on service excellence and operational success. The Role As a Revenue Cycle Insurance Resolution Specialist, you will be responsible for a portfolio of outpatient accounts and play a key role in the insurance billing and follow-up process. Working within Epic and payer systems, you will investigate and resolve claim issues, ensure accurate insurance information, and help drive the timely collection of revenue that supports patient care across UVA Health. In an average day, you will: Review and manage insurance-related work queues, reports, and assigned accounts. Verify insurance coverage and update patient account information within Epic. Research and resolve claim denials, rejections, underpayments, billing errors, and payer-specific issues. Communicate with insurance carriers regarding payment disputes, coverage questions, and claim status. Document account activity, resolutions, and follow-up actions accurately and thoroughly. Manage a high-volume workload while maintaining productivity and quality standards. Escalate complex account concerns appropriately and collaborate with leadership and internal partners to reach resolution. Support the timely recovery of reimbursement across a significant outpatient accounts receivable portfolio. This role is ideal for professionals who enjoy analytical work, thrive in a detail-oriented environment, and take pride in balancing accuracy, customer service, and productivity. Successful team members are organized, dependable, and comfortable managing complex account issues independently while contributing to a collaborative team culture. Why UVA Health UVA Health is one of the nation's leading academic health systems, bringing together exceptional patient care, education, research, and innovation. Every role contributes to advancing the health and well-being of the communities we serve, and Revenue Cycle professionals play a vital role in ensuring the financial sustainability that supports that mission. Within this department, you will join a team responsible for managing approximately $78 million in outpatient accounts receivable , making a direct impact on organizational performance and patient access to care. Highlights of this opportunity include: Hybrid work flexibility with a primarily remote schedule and occasional on-site presence as needed. Meaningful ownership of your work , managing a dedicated portfolio of insurance accounts. A collaborative, service-focused culture built on teamwork, accountability, and mutual support. The opportunity to develop specialized expertise in insurance resolution, payer relations, Epic workflows, and revenue cycle operations . Established processes and strong operational support that enable employees to focus on quality outcomes and professional growth. Career advancement opportunities within a large and respected healthcare organization. If you are looking for a role where your expertise , attention to detail, and problem-solving skills directly contribute to the success of an innovative healthcare system, this is an excellent opportunity to build a rewarding career with UVA Health. Why People Love Living in Charlottesville Nestled at the foothills of the Blue Ridge Mountains, Charlottesville offers an exceptional quality of life with the perfect blend of natural beauty, culture, and community. Residents enjoy easy access to hiking, biking, wineries, local farms, and outdoor recreation, along with a vibrant downtown filled with highly regarded restaurants, music venues, and arts experiences. The area is known for its welcoming atmosphere, excellent schools, and strong sense of community, making it an ideal place for professionals and families seeking both career opportunity and lifestyle balance. MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent Experience: 2 years of relevant experience. Licensure: None required PHYSICAL DEMANDS Job requires sitting for prolonged periods. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly. The pay range for this role is $17.66 - $35.32 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. Benefits Comprehensive Benefits Package: Medical, Dental, and Vision Insurance Paid Time Off, Long-term and Short-term Disability, Retirement Savings Health Saving Plans, and Flexible Spending Accounts Certification and education support Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment .