Revenue Operations Director

PhotoShelter is a leading digital asset management and creative collaboration platform designed to help brands, creative teams, and photographers organize, distribute, and monetize their visual content. Our platform is trusted by organizations to power their visual storytelling and ensure their assets are secure, accessible, and ready for use across various channels. We’re a cloud technology pioneer in the creative industry and we’re constantly releasing innovative solutions to serve 2,000 of the world’s most exciting brands. We are seeking a Revenue Operations Director to own the performance, predictability, and scalability of our go-to-market engine. This role is responsible for aligning Sales, Marketing, Customer Success, and Finance around a single source of truth for revenue. You will lead forecasting, pipeline management, and GTM process design, ensuring we can efficiently scale to our next stage of growth. Key Responsibilities Forecasting & Revenue Predictability Own company-wide revenue forecasting in partnership with Sales and Finance Improve forecast accuracy and consistency across teams Identify risks and gaps in pipeline and provide actionable recommendations Align CRM forecasting with financial planning models Pipeline Health & Performance Define and enforce lead routing, lead and pipeline stage criteria, and conversion benchmarks Analyze funnel performance and identify bottlenecks Drive initiatives to improve conversion rates and sales efficiency Establish clear pipeline coverage and performance targets GTM Process Design (Lead-to-Cash) Design and optimize end-to-end revenue processes across Marketing, Sales, and Customer Success, covering both inbound and outbound processes Ensure alignment across teams on definitions, handoffs, and accountability Continuously reduce friction and improve rep productivity Revenue Insights & Executive Reporting Deliver clear, actionable insights to executive leadership Translate data into decisions (not just dashboards) Provide visibility into pipeline health, forecast risk, and productivity Cross-Functional Alignment Act as the connective tissue between Sales, Marketing, Customer Success, and Finance Drive consistency in metrics, definitions, and reporting Facilitate regular revenue reviews and performance discussions Team Leadership & Operational Scale Lead and develop a RevOps team including systems and Salesforce/billing specialists and a Deal Desk function Set priorities and ensure focus on high-impact work Balance strategic initiatives with operational excellence Tooling & Systems Governance Own the RevOps tech stack strategy and roadmap Ensure systems support business needs without unnecessary complexity Evaluate tool ROI and eliminate inefficiencies Additional Sales and Finance Support Assist with rep quota modeling and capacity planning Support Sales Leadership and Finance with rep comp plan modeling and execution Work with Sales Leadership on Account assignment / territory planning