Revenue Operations Manager

About APC Postal Logistics APC Postal Logistics helps U.S. businesses expand globally through customized international delivery services, cross-border solutions, and technology. Everything we do is built around helping our customers deliver a consumer experience that strengthens their brand, creates loyalty, and drives growth in international markets. As APC continues to invest in technology, talent, and infrastructure, we are entering a new phase of growth. With the rebranding of APC, the redesign of our customer-facing and internal technologies, and the addition of new leadership and talent, APC is positioned to scale aggressively in the years ahead. That growth requires more than great products and services. It requires operational excellence, accountability, visibility, and execution across Sales and Client Engagement. The Revenue Operations Manager will play a critical role in helping APC scale. This position will help organize our commercial ecosystem, improve the flow of information, create visibility into performance, and transform data into direction that help drive revenue growth across the organization. Role Overview The Revenue Operations Manager is responsible for organizing, improving, and scaling APC's commercial operating system. This role sits at the intersection of Sales, Marketing, Client Engagement, and Leadership. Their mission is simple: create visibility, accountability, and organization that helps APC generate more revenue. This is not a passive reporting role. We're not looking for someone to simply build reports and dashboards. We're looking for someone who can organize information, connect systems, identify trends, create direction from data, and help leadership make better decisions. The Revenue Operations Manager will own and improve the systems that power revenue generation, including Salesforce, Salesloft, ZoomInfo, eTail Insights, marketing platforms, onboarding workflows, and commercial reporting. A major responsibility of this role is creating a commercial environment where information is easy to find, easy to understand, and easy to act upon. Whether preparing for a prospect meeting, customer review, forecast discussion, pipeline review, or executive meeting, APC teams should have the information they need at their fingertips. This position reports directly to the VP of Sales and VP of Client Engagement, who report directly to the President. Initially, this role will take direction. Over time, we expect this individual to help shape direction by identifying trends, challenging assumptions, uncovering opportunities, and bringing recommendations to leadership. Core Objectives 1. Build APC's Commercial Operating System Create structure, organization, and consistency across: Salesforce Salesloft ZoomInfo eTail Insights Marketing platforms Onboarding systems Commercial reporting Develop and maintain: SOPs Playbooks Reporting libraries Process documentation Knowledge repositories Ensure critical information is organized, accessible, and actionable. 2. Improve Sales Execution Build systems and workflows that help teams execute more effectively. Responsibilities include: Prospecting workflows Lead management processes Sales activity visibility Pipeline management Conversion tracking Forecast support New hire onboarding The goal is simple: to help Sales and Client Engagement access and utilize accurate information and data and generate revenue. 3. Deliver Business Intelligence Build reporting that drives action, not just activity. Responsibilities include: Executive dashboards KPI scorecards Pipeline reporting Forecast reporting Conversion reporting Performance analysis Identify: Opportunities Risks Trends Gaps Areas for improvement Turn data into recommendations leadership can act on. 4. Improve Systems & Data Quality Ensure APC's commercial systems are accurate, connected, and scalable. Responsibilities include: Data integrity Workflow improvements Reporting accuracy User adoption Process optimization Create trust in the data and confidence in the reporting. Key Responsibilities Salesforce & Commercial Systems Build and maintain reports, dashboards, workflows, and data structures. Improve adoption and best practices. Manage APC's commercial reporting architecture. Ensure data accuracy and consistency. Prospecting & Pipeline Management Manage prospecting workflows between Marketing and Sales. Support utilization of Salesloft, ZoomInfo, eTail Insights, and LinkedIn. Build and manage multi-touch prospecting cadences. Track activity, effectiveness, compliance, and outcomes. Monitor pipeline health and opportunity progression. Commercial Knowledge Management Build, organize, and maintain APC's commercial knowledge base. Centralize sales tools, customer information, presentations, competitive intelligence, and process documentation. Ensure teams can quickly prepare for prospect meetings, customer reviews, forecasts, pipeline reviews, and executive discussions. Leadership Support Provide recommendations based on trends and data. Identify opportunities for improvement. Support strategic initiatives. Help scale APC's commercial infrastructure as the organization grows. Success in This Role Sales Sells More Sales and Client Engagement spend less time searching for information and more time generating revenue. Teams walk into meetings prepared, organized, and confident. The right information is available at the right time. Leadership Has Visibility Leadership has immediate visibility into: Pipeline health Team performance Revenue opportunities Forecast accuracy Prospecting effectiveness Reporting drives decisions, accountability, and action. Systems Work Together Salesforce, Salesloft, ZoomInfo, eTail Insights, and other commercial systems operate as a connected ecosystem. Information flows seamlessly across departments. Teams trust the data because the data is accurate. The Role Evolves Starts by taking direction. Grows into helping shape direction. Eventually provides direction. Brings recommendations, not just reports. Insights, not spreadsheets. Solutions, not problems. APC Is Built for Growth Prospecting becomes measurable. Accountability becomes visible. Processes become repeatable. Growth becomes more predictable. APC's commercial engine becomes organized, scalable, and built to win. Benefits Competitive Salary + Opportunity for Bonus Medical, Dental, Vision Benefits 401k w/Match