Revenue Recovery Manager

IT’S MORE THAN A JOB. IT’S A CALLING.

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

Transforming lives is our life’s work.

• CARING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
• UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
• BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
• COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
• IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
• COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
  • AnnualCompensation:$75,000 - $80,000 depending on Experience

Position Overview:The Revenue Recovery Manager is responsible for the supervision and performance of the Denials and Follow-Up team within Revenue Recovery. This role manages day-to-day team operations, resolves escalated payer and account issues, and partners with the Director, Revenue Recovery on payor-specific projects and denial trending. The Manager monitors denial and follow-up KPIs, coaches staff toward performance goals, and identifies opportunities to reduce denials and accelerate resolution across the claims lifecycle.

Essential Responsibilities:

• Manages and develops an effective staff: providing effective communication, leadership, guidance, and resources according to organizational policies and applicable laws and regulations. Determines staff qualifications and competency: recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards. Establishes and monitors staff safety and regulatory compliance.
• Manages the day-to-day operations of the Denials and Follow-Up team, assigning workqueues and monitoring productivity and quality against established KPIs.
• Serves as the point of escalation for complex or aged denial and follow-up accounts, working directly with payers to resolve disputes and secure reimbursement.
• Leads and participates in payor-specific projects, including payer escalation initiatives, contract issue resolution, and process changes tied to payer policy updates.
• Analyzes denial trends by payer, denial reason, and root cause; compiles trend reporting and presents findings and corrective action recommendations to the Director, Revenue Recovery.
• Partners with the Payment Posting & Coding Manager and coding staff to identify and correct upstream errors contributing to denials.
• Develops and delivers training for the Denials and Follow-Up team on payer requirements, appeal procedures, and documentation standards.
• Monitors aged accounts receivable tied to denials and follow-up, prioritizing work to meet organizational AR aging and cash collection targets.
• Reviews and approves write-offs, adjustments, and appeal submissions within established authority limits.
• Compiles and communicates denial and follow-up performance reporting to the Director, Revenue Recovery, including KPI dashboards and trend summaries.

Supervisory or Managerial Responsibility:

• Supervises 6-10 employees.

Other Duties:

• Other duties as assigned by management.

Minimum Qualifications:

• High school diploma or general education degree (GED) required. Bachelor's degree in healthcare administration, business, or related field preferred.
• Eight years of experience in healthcare revenue cycle with a focus on denials management, insurance follow-up, or accounts receivable required, including at least three years of supervisory or lead experience.
• In-depth knowledge of payer denial and appeal processes required.
• Experience with EHR and billing/clearinghouse systems required.
• Proficiency in Microsoft Office Suite, including Excel, required.

Location: Remote

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.