Revenues Officer (Academy)

This is a remote position.

• Internal systems are MRI (Capita/Academy) and NEC DM
  
• Flexible working times
  

• Obtain and assess information to determine local taxation liability in accordance with legislation. This includes determination and allowance of discounts, reliefs, and exemptions
  
• Accurately update and maintain the revenues databases to ensure prompt and accurate billing of accounts
  
• Respond appropriately to enquiries received from citizens, businesses and agents and action amendments to accounts
  
• Agree repayment plans and determine appropriate recovery action that takes account of the person’s circumstances whilst maximising collection
  
• Contribute to the review of working practices, procedures, and documents by making suggestions for improvement in service delivery and performance
  
• Take part in the training or coaching of other colleagues either on a one-to-one basis or in a formal training environment e.g. to assist with the induction of new staff
  

Requirements

Requirements

• A thorough knowledge of local taxation law or experience which demonstrates the ability to absorb and understand complex legislation
  
• Be a skilled MRI (Capita/Academy) and NEC DM user
  
• Ability to contribute ideas for service development
  
• An adaptable and positive outlook to cope with pressure and change
  
• Ability to work with minimum supervision and to deliver work to agreed targets and standards
  
• Ability to work on own initiative and as part of a team
  
• A high standard of literacy and numeracy
  
• Ability to converse with citizens and provide complex information in accurate spoken English, or through a BSL interpreter
  
• Able to demonstrate knowledge and/or experience of equalities and diversity issues
  
• Have a working knowledge of Microsoft Office applications or equivalent including the following: Outlook, Word, Excel, Web Browser, and have a willingness to learn new applications and technology as appropriate
  

• Identity Verification: Confirming the authenticity of your identity documents.
  
• Employment History Checks: Reviewing your occupation history for the past 3-5 years (depending on client requirement).
  
• Right to Work Verification: Ensuring you have the legal right to work in the UK.
  
• Unspent Conviction Check: Conducting a Basic DBS Check to reveal any unspent convictions.
  

Benefits

Benefits

What we offer

• Hundreds of global and local perks, available online 24/7
  
• Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc
  
• Shopping discounts from the biggest brands, all year round
  
• Save money on everything from the supermarket shop to summer holidays
  

• Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts
  
• Mindfulness, meditation and sleep resources, available on all your devices
  
• Guides to help with everything from anxiety to stopping smoking
  
• Confidential mental health helpline, 24/7 access to a qualified counsellor
  

• Working with us means you're always part of Team BSS - celebrate and recognise fellow contractors, whether they're across the desk or across the world
  
• Company polls where everybody can vote for the winners
  

• A single place to find company updates, photos, benefits information and lots more!
  
• Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time
  

• No member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen
  
• In some circumstances special treatment may be appropriate especially for the injured or bereaved.