Risk, Fraud & Payments Agent

BettingJobs are working with an iGaming operator who are searching for Risk, Fraud & Payments Agents to join their team on a remote basis.

The successful candidate will have experience within the iGaming industry, with a strong understanding of player verification, withdrawal processing, fraud prevention and manual account reviews. You will work closely with Compliance, Customer Support, and Payments teams to maintain the integrity of our operations while delivering excellent service to our players.

Key Responsibilities:

• Review customer accounts for potential fraud, abuse, and suspicious activity.
• Process and approve player withdrawals in accordance with internal policies and regulatory requirements.
• Conduct Know Your Customer (KYC) and Enhanced Due Diligence (EDD) checks where required.
• Perform manual account reviews to identify unusual behaviour, bonus abuse, multi-accounting, payment fraud, and other high-risk activity.
• Investigate payment disputes, chargebacks, and payment-related issues.
• Monitor transaction activity and escalate suspicious cases where appropriate.
• Verify customer documentation and ensure regulatory compliance.
• Work with payment providers to resolve payment queries and processing issues.
• Collaborate with Compliance, AML, Customer Support, and VIP teams on complex player cases.
• Maintain accurate records of investigations and decisions.
• Contribute to the continuous improvement of fraud prevention processes and operational procedures.
• Ensure all actions are completed within agreed service level agreements (SLAs).

Essential Requirements:

• Previous experience within an iGaming operator.
• Experience processing customer withdrawals.
• Hands-on experience conducting KYC and customer verification checks.
• Experience reviewing player accounts for fraud, bonus abuse, payment fraud, or suspicious activity.
• Understanding of payment methods and payment processing within online gaming.
• Experience carrying out manual account reviews and risk assessments.
• Strong attention to detail with excellent investigative skills.
• Ability to make sound decisions based on available information and internal policies.
• Comfortable working in a fast-paced operational environment.
• Strong written and verbal communication skills.

Desirable:

• Experience with AML monitoring and Enhanced Due Diligence.
• Knowledge of responsible gambling indicators.
• Experience using fraud detection or risk management platforms.
• Familiarity with payment providers and chargeback management.
• Experience working with CRM or player account management systems.