ROI Commercial Sales & Support Manager

About the role:

As the ROI Commercial Sales and Support Manager at Flogas, reporting to the Head of SMB and Residential Sales, your focus will be to sustainably grow our ROI electricity and natural gas business in the Small and Medium-sized Business (SMB) markets.

This is a key role, combining strategic planning and tactical programme and campaign execution to deliver ambitious growth targets, and an expanding range of innovative renewable energy solutions. You will be responsible for managing an in-house Inside Sales Team, a Broker Support Team and our SMB Key Account Manager Team. You will help to create and deliver our sales channel strategy, including directly leading the expansion of our sales channels, while providing direction and fostering collaboration with related teams within the organization, including pricing, marketing, energy services and customer operations. Contract renewal strategies and maximising customer lifetime value will be a key focus of this role. We are seeking a dynamic and ambitious professional with a track record of success in a competitive market.

Key Responsibilities:

• Lead the development and implementation of our market development strategy in ROI SMB markets, for electricity and gas.
• Utilize market research and data-driven insights to build effective customer segmentation models, optimize sales strategies, identify market trends, and make informed decisions.
• Develop and implement a comprehensive strategy for our sales channels across Ireland, to achieve revenue and growth targets.
• Lead, mentor, and inspire your team fostering a culture of high performance and customer-centricity.
• Work closely with the pricing, marketing and proposition development teams to align sales strategies with marketing initiatives, ensuring consistent messaging and lead generation efforts.
• Work within the Commercial leadership team to ensure the broader objectives of the business are achieved in all markets.
• Understand the competitive landscape in energy supply and services, the product and service offerings available by Flogas and competitors and identify opportunities to expand our value proposition.
• Cultivate and maintain strong relationships with key SMB customers, understanding their energy needs and providing tailored solutions and personalised support.
• Collaborate with the energy services team and other commercial sales channels to identify opportunities for bundling services and creating value-added offerings for SMB customers.
• Take ownership of the 'take on' customer experience to meet and exceed expectations.
• Ensure familiarity and compliance with industry regulations and company policies, while also providing regular reports on sales performance to senior management.
  
  

Candidate Profile:

The ideal candidate should possess a third level qualification in Business, Sales, or a related field, coupled with 7+ years of demonstrated expertise in sales leadership. Ideally, they should have adeptly managed field sales, inside sales, and digital sales teams concurrently, preferably within the energy or a related sector.

This individual must excel in communication, negotiation, and relationship-building, embodying a strategic mindset conducive to driving business growth. Furthermore, they should exhibit a strong commitment to sustainability and environmental responsibility. Proficiency in sales data analysis and reporting is also paramount.

Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.

What we Offer:

• Competitive salary.
• Performance-related bonus.
• Training and professional development opportunities.
• Career progression within a fast-growing renewable energy business.
• Flexible and hybrid working arrangements.
• Pension scheme.
• Annual leave plus public holidays.
• Employee wellbeing programme.
• Opportunity to contribute to the transition to a low-carbon future.
  
  

Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.