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Rollout Lead – Change Expert

ITSyncOperations & Admin
Salary
€5.7K–€6.5K/mo
Hiring from
Netherlands
Work type
Hybrid
Posted
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Job Description

Would you like to play a key role in rolling out digital banking platforms across multiple countries?

Within the Tribe Global Customer Experience at ING Bank, we are looking for an experienced Rollout Lead with a background in the banking sector to coordinate the international rollout of OneApp and OneWeb to countries that have not yet adopted these digital platforms.

You will join a team of four Rollout Leads, working on a strategic international programme expected to continue until 2027/2028.

This role is ideal for someone who thrives in a complex digital banking environment, enjoys connecting business, IT and operations, and knows how to navigate different stakeholders, priorities and changing circumstances.

Flexibility is essential in this role. Working across multiple countries and teams requires someone who can adapt to changing priorities, respond effectively to unexpected challenges and maintain progress without losing sight of the overall objectives.

Responsibilities
  • Coordinate the rollout of OneApp and OneWeb to multiple countries.
  • Translate business requirements into a clear delivery scope.
  • Build realistic and predictable planning together with all stakeholders.
  • Act as the primary point of contact for rollout countries and internal teams.
  • Coordinate internal and external stakeholders throughout the rollout process.
  • Manage stakeholder expectations and drive successful delivery.
  • Build and maintain strong relationships with onboarded countries, acting as their trusted partner.
  • Work closely with Product Owners and Agile delivery teams.
  • Support operational readiness and ensure smooth adoption of the digital platforms.
  • Adapt rollout plans and priorities when circumstances change, while keeping stakeholders aligned and delivery on track.

Work environment
You will work in an international, multidisciplinary Agile environment from ING's Amsterdam office (Acanthus), collaborating with local and international squads to deliver a consistent digital customer experience across multiple countries.

The role requires a flexible and pragmatic approach, as different countries may have different requirements, priorities and levels of readiness. You should feel comfortable working in a dynamic environment where plans may change and stakeholder interests need to be carefully balanced.

Requirements

What you bring
  • Minimum 3 years of experience as a Project Manager, Rollout Lead or Delivery Lead in a customer-facing digital environment.
  • Experience within the banking sector, with an understanding of the complexity of banking organisations and their digital environments.
  • Strong Agile experience (Scrum, SAFe, PACE or similar).
  • Experience bridging business and IT within software delivery projects.
  • Excellent stakeholder and account management skills.
  • Experience managing Product Backlogs and working closely with Product Owners.
  • Strong understanding of digital platforms and digital channels.
  • Experience with Operations (Ops) and coordinating operational readiness.
  • A flexible, adaptable and solution-oriented mindset, with the ability to manage changing priorities, unexpected challenges and different stakeholder needs.
  • Strong organisational and communication skills, combined with a pragmatic approach to problem-solving.
  • Experience with functional/application administration is highly desirable.
  • Experience with OneApp and/or OneWeb is a strong advantage.
  • Fluent in English; Dutch is a plus.
  • Currently living in the Netherlands.
  • Available to start in early Q1 2027.


Benefits

What we offer
  • Gross monthly salary between €5,678 and €6,471.75, based on 36 hours per week and depending on your experience.
  • An initial 6-month contract, starting in Q1 2027, with the possibility of extension.
  • A 36-hour working week.
  • Holiday allowance, 13th-month and pension scheme.
  • Hybrid working arrangement with commuting and home-office allowance.

Ready to take the next step in your career and play a key role in shaping the future of digital banking across borders? We’d love to hear from you!

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