RON Specialist

Overview We are in the business of home ownership and are looking for a certified and experienced Remote Online Notary (RON) Specialist who will find a career home with us. This non-exempt role is for someone who enjoys working in a fast-paced, team-centered environment as you will be responsible for the coordination and facilitation of all aspects involved with preparing and finalizing RON/eClosings. Simply Secure Sign is a digital signing service platform, providing a compliant and customer-driven eClosing experience. Job Responsibilities: Responsible for the coordination and facilitation of all aspects involved with preparing and finalizing RON transactions. Communicate with clients, signers, internal staff, and outside vendors via phone, email, and audio/video means to ensure a timely and successful RON closing, consistent with company and platform-defined standards. There will be audio and video recorded transactions which will require a professional dress code and conduct. Maintain client relationships and exceed expectations, leading the conversations regarding platform queries and signer/lender eClosing needs. Make routine calls and act as first line technical support for the platform, such as providing some computer, tablet, or mobile device assistance during the signer’s RON transaction process (logging into the platform, completing an audio and video pre-check, and the signing itself within the eClosing Room). Requirements: High school diploma or equivalent 1-5 years of experience within real estate or mortgage industry required One year of RON / eClosing experience and current Remote Online Notary commission required Strong attention to detail, customer service, and verbal/written communications Proficiency with computers, including Microsoft Office and Google applications (Chrome, Sheets) What we offer: Competitive payrates based on skills and experience Extensive benefits package : Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts Rest and relaxation: Paid holidays and generous PTO based on tenure Community and Philanthropy: Paid volunteer time Paid Maternity and Parental Leave Contribute to your future: 401K plan and robust continuous learning opportunities Work Perks Program: Access to discounts that help save money in your daily life For California, Colorado, and New York applicants, the pay range is $25hr - $26hr All onboarding employees will be required to complete a pre-employment background check and drug screening. We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [email protected]