Routing Coordinator

Job Description We are looking for an experienced Routing (Dispatch) Coordinator to join our growing team in San Antonio, TX! Primary Accountabilities · Route and dispatch advance notice and short notice trip request · Monitor live trip monitoring dashboards for on-time performance · Follow real-time trip recovery processes · Ensure trips are routed to the most cost-effective mode of transportation · Work closely with transportation providers and healthcare facilities for any real-time issues · Monitor for mode of transport errors · Other duties as assigned Required Education and Experience · High school diploma or equivalent Preferred Education and Experience · Some college preferred · Knowledge of Medicaid NEMT guidelines · Knowledge of Texas transit systems and providers · Prior inbound call center experience · Minimum of one (1) year transportation/delivery logistics experience · Experience with transport management systems · Bilingual Spanish Skills · Outstanding problem-solving skills and ability to use soft skills in a high stress environment · Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in-person, via email, and over the phone · Ability to work independently and with a Team · Ability to adapt to unforeseen circumstances quickly · Exceptional interpersonal skills, customer service, problem solving, verbal and written communication, and conflict resolution · Critical thinking skills and conflict resolution skills · Ability to navigate stressful situations Job Requirements · Must be able to pass criminal background record check · Must be US Citizen · Ability to work flexible shifts About Us SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide Health leverages proprietary technology and a nationwide network of vetted transportation providers to give payers and health systems a more intelligent way to deliver cost-effective, on-demand transportation while improving the patient experience. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.