Please send your resume at anila.dada@amyantek.com if you are interested in this contract opportunity with Ontario Health, with a possibility of extension. If you are not interested, please feel free to pass it along within your network to anyone who may be a good fit.
Job Title: RQ00786 - Senior UX Researcher
Initiative: Patients Before Paperwork (Pb4P)
Duration: 2026-10-19 - 2027-03-31 (142 business days, with an option to extend up to an additional 254 days)
Working Status: Hybrid - up to 3 days onsite, at the Hiring Manager's discretion
Location: 525 University Avenue, Toronto, Ontario
Must Haves: Manager Notes
7+ years of end-to-end UX/CX research experience.
7+ years of inclusive UX/UI and Service Design experience for complex digital products.
5+ years of cross-functional delivery experience in a complex, regulated environment.
Strong experience with research planning, participant recruitment, interviews, usability testing, heuristic evaluations, surveys, synthesis and actionable recommendations.
Strong hands-on experience translating research and requirements into user flows, journey maps, information architecture, wireframes, clickable prototypes and high-fidelity designs.
Strong accessibility experience, including AODA and WCAG 2.1 Level AA.
Background Information
Ontario Health is seeking a Senior UX Researcher to support the Patients Before Paperwork (Pb4P) initiative. The initiative is focused on reducing administrative burden for Primary Care Providers in Ontario through improved digital tools and processes, including reducing reliance on fax, paper and manual workflows. The resource will support CX/UX activities across multiple Pb4P workstreams and collaborate with business, clinical, product, technical, change and vendor partners.
Key Responsibilities
Develop and execute UX/CX research plans, including research objectives, methods, participant criteria, screeners, scheduling, discussion guides, consent/privacy considerations and honorarium management.
Conduct user interviews, usability testing, heuristic evaluations, surveys and secondary research.
Synthesize qualitative and quantitative findings into actionable insights, themes, pain points, risks and opportunities.
Create personas, journey maps, service blueprints, ecosystem maps and current/future-state user flows.
Translate research findings and requirements into information architecture, task flows, wireframes, clickable prototypes, UI copy and high-fidelity mockups.
Facilitate remote workshops and collaborate with product, business, clinical, technical, vendor, change and communications stakeholders.
Conduct usability and accessibility reviews and ensure solutions align with AODA and WCAG 2.1 Level AA.
Contribute to UX/UI guidelines, reusable components, pattern libraries and design systems using Figma, Adobe XD or equivalent tools.
Review product/vendor deliverables, document decisions and provide weekly status reporting on progress, risks and dependencies.
Required Skills
7+ years of demonstrated end-to-end UX/CX research experience.
7+ years of demonstrated UX/UI and Service Design experience.
5+ years of experience delivering work cross-functionally in complex or regulated environments.
Expertise in research planning, participant recruitment, usability testing, heuristic evaluation and research synthesis.
Hands-on experience creating user flows, journey maps, service blueprints, information architecture, wireframes, prototypes and high-fidelity designs.
Hands-on knowledge of AODA and WCAG 2.1 Level AA accessibility standards.
Experience with Figma, Adobe XD or equivalent design/prototyping tools.
Strong written, verbal, facilitation and stakeholder-management skills.
Ability to work independently, manage ambiguity and balance multiple priorities, risks and dependencies.
Preferred Experience
Experience delivering complex digital health, public-sector or other highly regulated transformation initiatives.
Experience with healthcare provider workflows, clinical environments or digital health products.
CX/UX, Service Design or Human-Centred Design certification/training.
Experience with Voice of Customer programs and collaboration tools such as Miro, Mural or FigJam.
Experience working with design systems, UI pattern libraries and content standards.