Relomote
FC

RSA - Flight Centre Your Way (Nationwide, South Africa)

Flight CentreCustomer Support
Hiring from
South Africa
Work type
Remote
Posted
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ABOUT THE OPPORTUNITY

Do you thrive on creating unforgettable travel experiences and turning customer dreams into reality? As a Flight Centre Your Way Experienced Travel Consultant, you'll manage the complete customer journey from initial enquiry through to after-sales support. Working in a dynamic, customer-focused environment, you'll leverage your travel expertise, product knowledge, and sales skills to deliver outstanding service while achieving strong commercial results. This is a remote opportunity for experienced consultants who are passionate about travel and committed to creating world-class customer experiences.

KEY RESPONSIBILITIES

  • Manage customer enquiries across multiple channels, including walk-ins, telephone, and web enquiries.
  • Convert travel requests and holiday packages into sales.
  • Respond to customer requests within required service timeframes.
  • Follow Flight Centre Business and Flight Centre Travel Group processes and procedures.
  • Build and maintain strong customer relationships to drive repeat and referral business.
  • Deliver exceptional customer-centric service throughout the booking journey.
  • Build rapport with customers, suppliers, and internal stakeholders.
  • Achieve monthly sales targets within a fast-paced environment.
  • Manage all administration related to the customer journey from sale through to after-sales support.
  • Match customers with destination and travel product solutions that meet their needs.
  • Sell a broad range of land products and holiday options.
  • Attend ongoing training and development opportunities as required.
  • Support company sales objectives and product strategy initiatives.
  • Deliver a seamless customer experience regardless of booking origin.
  • Adapt to evolving technology and utilise multiple systems effectively.
  • Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

  • Matric required.
  • South African citizen.
  • Minimum 5 years of Flight Centre Travel Group consulting experience (FCB).
  • Proven sales and consulting track record.
  • Travel experience advantageous.
  • Travel qualification advantageous.
  • Advanced computer literacy.
  • Strong communication, administration, sales, and time management skills.
  • Ability to work remotely with reliable WiFi and backup power solutions

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