RSS Service Operations Engineer

Who we are

Every life is unique and so are you!

At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.

About the role

• Location Grangemouth / Field based

The RSS Service Operations Engineer is responsible for the operational delivery, performance, and management of Draeger’s Rental and Safety Service portfolio ensuring the highest standards of service, safety, customer satisfaction, and commercial performance.

Based at the Grangemouth facility, this role combines project management, operational leadership, technical expertise, and customer engagement. The position serves as a support interface between customers, field service teams, and Draeger management, assisting with the delivery of Rental Safety Services (RSS), shutdown support, and associated projects across the UK.

The role carries significant accountability assisting the RSS Operations Manager with operational planning, resource management, project execution, contract performance, stakeholder engagement, and business growth. .

The RSS Service Operations Engineer leads by example, demonstrating exceptional safety behaviours, technical competence, and leadership while mentoring and developing service personnel

The main details are highlighted below.

Operational Management

• Assist with the day-to-day delivery of Draeger's RSS business throughout the UK

• Ensure contractual obligations, customer expectations, and business performance targets are consistently achieved

• Act as a customer contact for operational matters, service delivery, and contract performance

• Help co-ordinate operational activities to ensure efficient execution of service, maintenance, repair, rental, and project work UK wide

• Support Regional Service Managers/RSS Operations Manager in achieving departmental and company objectives

• Continuously identify and implement improvements to service delivery, efficiency, and customer satisfaction

Shutdown & Project Delivery

• Planning and execution of customer shutdown activities across the UK

• Conduct site surveys and live equipment trials to determine work scope and recommend suitable solutions

• Support the deployment and integration of:

  • INARA

  • ConHub 3.0

  • Rental Robot systems

  • RSS rental solutions

• Manage equipment, hardware, and logistics requirements for shutdown activities and projects

• Develop deployment strategies for Rental Robot upgrades and lifecycle management

• Organise customer operational meetings, project reviews, and post-shutdown feedback sessions

• Ensure lessons learned, best practices, and improvement opportunities are communicated throughout the business

Resource & Workforce Management

• Help build and maintain a skilled pool of personnel capable of supporting customer shutdowns and large-scale projects across the UK

• Help co-ordinate resource requirements through Draeger field service engineers, Regional Service Managers, and approved agency personnel

• Supervise field service engineers and assigned project teams

• Mentor, coach, and support the development of less experienced employees

• Promote a positive team culture focused on safety, quality, and customer satisfaction

Rental Asset Management

• Manage RSS rental fleets, containers, and associated operational equipment

• Ensure rental units are configured to customer requirements, including Rental Robot integration where required

• Oversee deployment, utilisation, maintenance, and operational readiness of rental assets

• Track asset utilisation and identify opportunities to maximise fleet efficiency and profitability

Technical Service & Engineering Support

• Provide technical leadership and support for RSS activities

• Undertake service, repair, commissioning, calibration, and maintenance activities on Draeger portable gas detection and safety equipment

• Ensure all technical work complies with manufacturer procedures, test certificates, service manuals, and quality management requirements

• Support field installations, customer demonstrations, commissioning activities, and after-sales support

• Maintain technical expertise and remain informed on new product developments, technologies, and market trends

Customer Relationship Management

• Build and maintain strong relationships with customers and stakeholders

• Provide professional and timely responses to customer enquiries and operational concerns

• Conduct regular service reviews and performance meetings with customers

• Ensure customer expectations are understood and consistently exceeded where possible

• Deliver excellent customer experience throughout all project and service activities

Business Development Support

• Identify opportunities to expand Draeger's RSS service offerings

• Generate and communicate sales opportunities identified during service visits, site surveys, and customer engagements

• Support the RSS Business Development Manager with technical and operational input for new opportunities

• Contribute to the development of end-to-end customer solutions

• Assist in achieving growth objectives through proactive customer engagement and opportunity development

Quality, Compliance & Safety

• Promote a culture of zero harm and ensure compliance with all Health, Safety, Environmental and Quality requirements

• Comply with Draeger's Integrated Management System (IMS)

• Ensure all activities meet internal quality standards and customer requirements

• Report product quality concerns and field issues to management and Quality Assurance teams

• Ensure compliance with COSHH requirements, risk assessments, safe systems of work, and workshop/site safety procedures

• Promote best practice in environmental protection and sustainability

Asset, Inventory & Data Management

• Maintain company assets, tools, equipment, and fleet resources in accordance with company policies

• Ensure accurate completion of service documentation, calibration certificates, test certificates, repair reports, and service orders

• Maintain installed base accuracy and validate rental reporting data

• Support accurate quotation and invoicing processes through effective service order management

• Contribute to budget control through accurate time recording and expense management

Shared responsibilities

All employees have a responsibility:

• to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties

• to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions

• to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results

All expectations, tasks and responsibilities of this role relate to all Dräger Group entities in UK and Ireland

Reporting Relationships

Manager - RSS Service Operations Manager

Size of team/environment - Based at Grangemouth with potential for extensive travel, the size of the team will be determined by number of ongoing projects and will be supporting customer shutdown work

Role Requirements

Education/Qualifications

• Ideally a technical qualification in a related subject such as Engineering, Mechanical, Electrical or Electronics such as an HND or NVQ

• Related Experience

• Ideally knowledge of Draeger and other market place products

• Significant related experience in appropriate industry sector

• High level technical & practical knowledge

• Desirable - teaching experience within related discipline or market sector

• Qualified face fit tester

Skills, Special Competencies

• Customer focus with a positive attitude towards solving problems

• Ability to communicate effectively and professionally with customers portraying a positive company image

• Full UK driving license.

• Be willing to undergo an enhanced CRB check

• Expertise in use of software applications such as MS Office

• Proven experience in the ability to transfer knowledge to delegates successfully

• Ability to organise and prioritise

• Ability to work as part of a team

• To be trustworthy & honest & an ambassador for Draeger

Dräger‘s Benefits

• 35 days holiday, with option to purchase up to 3 additional days

• Company car or monthly car payment allowance

• Discounted critical illness cover, dental cover and partner life assurance

• Healthcare cash plan

• Salary sacrifice car scheme

• Discounted shopping & leisure vouchers

• Cycle to Work

• Gym membership discounts – up to 25%

• Charity Giving scheme

Dräger‘s dedication

At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.

We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All are welcome to apply!.