Sales Account Manager

Company Description Heela Agency specializes in designing and building exhibition booths and event spaces that deliver engaging, memorable experiences for diverse audiences. The agency combines creative vision with precise execution to produce functional, high-impact designs tailored to each brand’s identity and goals. Teams collaborate closely with clients to understand their marketing objectives and translate them into compelling physical environments. Heela Agency values innovation, reliability, and strong client partnerships, providing a dynamic setting for professionals who enjoy working at the intersection of design, events, and brand storytelling.

Role Description The Sales Account Manager is a full-time role based in Alexandria, Egypt, with a hybrid work arrangement that allows some work from home. The person in this role manages a portfolio of client accounts, builds long-term relationships, and ensures that clients’ needs are understood and met across exhibition and event projects. Day-to-day responsibilities include following up on leads, presenting agency services, preparing proposals and quotations, and negotiating agreements that align with client goals and company standards. The Sales Account Manager coordinates with design and production teams to ensure timely delivery, monitors project progress, and maintains high levels of customer satisfaction. The role also involves reporting on sales performance, identifying growth opportunities, and contributing to continuous improvement of sales processes and customer experience.

Qualifications

• Strong account management skills, with the ability to oversee multiple client relationships and ensure ongoing customer satisfaction.
• Demonstrated experience in customer service and communication, including clear, professional interaction with clients and internal teams.
• Proven ability in lead generation and sales follow-up, preferably within events, exhibitions, marketing, or related industries.
• Excellent verbal and written communication skills in English; Arabic proficiency is a strong advantage.
• Organizational and time-management skills, with attention to detail and the ability to meet deadlines in a fast-paced environment.
• Comfort working in a hybrid setup, collaborating both on-site in Alexandria and remotely using digital tools and CRM systems.
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
• Experience in B2B sales, event services, or creative agencies is preferred; familiarity with exhibition design processes is a plus.