Account Manager (Egypt)

Job Title: Account Manager (Must be based in Egypt)

Company: Ethos Market Research

Type: Full-time (Remote)

Working hours: 4:00 PM–midnight EET (winter) / 3:00 PM–11:00 PM EET (summer), serving North American clients

Salary: 12,000–15,000 EGP/month + performance-based commission

About Us

Ethos Market Research and EthnicPath Research are two brands operating under one umbrella organization. Ethos Market Research is a Canada-based research firm dedicated to delivering valuable insights into the perspectives, lives, and behaviors of national and local ethnic communities across the globe. Operating under the same umbrella as EthnicPath Research, we serve clients globally and are trusted partners in driving growth and meaningful outcomes for organizations that want to understand diverse communities better.

About the Role

We're looking for a driven Account Manager based in Egypt to join our remote team. You'll be responsible for managing and growing relationships with our existing clients, ensuring their satisfaction, and identifying opportunities to expand their engagement with our research services across the market research and tech sectors.

This role is aligned to Eastern Standard Time (EST). Working hours in Egypt are Mon–Fri, 4:00 PM–midnight EET in winter and 3:00 PM–11:00 PM EET in summer. This schedule suits candidates who prefer afternoon and evening hours and want to serve a North American client base.

What We're Looking For:

• Communication Skills: Must have a good command of the English language, both written and spoken.
• Tech-Savvy: Familiarity with modern software. Experience using AI tools.
• Relationship Mentality: Self-motivated, attentive, and equipped with excellent active listening and relationship-building skills.
• Relationship Building: Building and maintaining trust is crucial, especially in B2B industries like market research and tech.
• Strong Communication & Problem-Solving: Confident in managing client expectations, addressing concerns, and identifying growth opportunities within existing accounts.

Key Responsibilities:

• Serve as the primary point of contact for a portfolio of existing clients.
• Build and maintain long-term relationships to ensure client satisfaction and retention.
• Identify upsell and cross-sell opportunities within current accounts.
• Manage renewals and proactively address any issues before they escalate.
• Present new services, updates, or customized proposals to existing clients as needs evolve.
• Track account activity, health, and engagement using CRM tools.
• Collaborate with the team to refine our account management strategies as we grow.

Compensation:

Base salary: 12,000–15,000 EGP per month, based on experience.

Commission: Performance-based commission tied to account retention and growth. Our commission structure rewards consistent relationship management this is a meaningful part of your total earnings potential.

How to Apply:

Please email your resume plus two references to [email protected] and [email protected] with the subject line: Account Manager, Egypt.

Shortlisted candidates will be invited to record a brief 2–3 minute audio introduction in English, followed by a final interview with our leadership team.

We look forward to hearing from you.