Sales & Admissions Advisor - India

OVERVIEW: The Sales & Admissions Advisor (India) is a Chennai-based, target-driven individual contributor role responsible for converting inbound parent inquiries into confirmed enrollments for Fueling Brains Academies in Canada, working MST-aligned hours. The role owns the full lead-to-enrollment journey via phone, email, and video consultations, working closely with Canada-based Centre Directors, Marketing, and Billing teams. This role is directly accountable for conversion outcomes and enrollment targets, delivered entirely through remote, virtual family engagement. ESSENTIAL DUTIES & RESPONSIBILITIES: Lead & Pipeline Ownership Own and drive inbound parent leads from first contact through to enrollment confirmation Maintain accurate, up-to-date lead records in the CRM at every pipeline stage Ensure timely, structured follow-up on all inquiries in line with defined response-time targets Proactively re-engage inactive or aging leads to recover at-risk opportunities Identify barriers to conversion and escalate systemic issues to leadership Enrollment & Registration Conversion Guide parents through program selection, registration steps, and required documentation over phone/email/video Coordinate with Centre Directors on program placement, seat availability, and confirmed start dates Ensure registration records are complete, accurate, and compliant before handoff to centre operations Track and report on conversion rate, time-to-enroll, and drop-off points across the funnel Virtual Family Engagement Deliver virtual consultations and video tours to address parent questions and showcase programs Represent the Fueling Brains brand consistently across all remote family touchpoints Coordinate with on-the-ground Centre Directors when in-person follow-up is needed Waitlist & Capacity Awareness Maintain visibility of waitlists and available capacity by centre and program Match parent demand to available capacity to maximize conversion and space utilization Flag capacity constraints or growth opportunities to leadership Marketing Collaboration Provide feedback to Marketing on lead quality and campaign effectiveness Align messaging and offers with active promotions, timelines, and eligibility criteria Reporting Maintain regular reporting on pipeline activity, conversion rates, and follow-up timelines Share insights and recommendations with leadership to improve conversion outcomes REQUIRED SKILLS & QUALIFICATIONS: Education Post-secondary education in Business, Sales, Marketing, Communications, or a related field Equivalent combination of education and relevant experience may be considered Experience 3+ years of experience in sales, admissions, enrollment, or a customer-facing target-driven role Demonstrated track record of meeting or exceeding conversion/enrollment targets, ideally in a remote/phone-based setting Experience using CRM systems to manage a sales or enrollment pipeline Prior experience supporting North American clients/customers is strongly preferred Experience in childcare, education, or service-based environments is an asset Key Skills Strong persuasive communication and relationship-building skills, in writing and by phone/video Consultative selling and objection-handling ability in a remote-only context Target-driven, results-oriented, and comfortable being measured on conversion outcomes Highly organized with strong follow-through on a high volume of leads Neutral, clear spoken English with strong cross-cultural communication skills Ability to collaborate across time zones with Canada-based teams without direct authority Adaptability in a fast-paced, evolving organizational setting WORK ENVIORNMENT REQUIREMENTS: Based in Chennai, India Working hours fully aligned to Mountain Standard Time (MST) business hours to match Canada centre operations Reliable high-speed internet and a quiet, professional environment for calls/video consultations Ability to manage periods of high volume and time-sensitive work, with flexibility during peak enrollment periods ADDITIONAL REQUIREMENTS: Ability to maintain confidentiality and handle sensitive family information appropriately Commitment to delivering a high-quality experience for families and internal stakeholders despite the virtual format Willingness to take on additional responsibilities as required to support business needs Alignment with the organization's values, standards, and commitment to excellence in early childhood education