Sales and Customer Support Specialist

This is a remote position.

About the Company

The company provides professional moving services, helping customers plan and coordinate their moves with reliable support throughout the process.

About the Role

We are seeking enthusiastic, customer-focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.

What You’ll Do

• Provide outstanding customer service on all calls and online inquiries
  

• Recommend moving services and products based on cost, availability, and customer specifications
  

• Input information into internal move software to provide accurate moving estimates and schedule moves
  

• Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
  

• Prepare move-related paperwork and documents
  

• All other duties as assigned
  

What We’re Looking For

• At least 1 year of sales and/or customer service experience
  

• Excellent customer service skills: effective listening and communication
  

• Ability to multi-task and enter customer data into move software while on the phone
  

• Confidence to initiate customer contact and comfortable asking for the sale
  

• Creative problem-solving skills
  

• Exceptional organization and time management skills
  

• Strong team player who works productively with a wide range of people and personalities
  

• Willingness to submit to a pre-employment background check and drug screen