Sales & Client Services Coordinator

Handoff is seeking a highly organized, customer-focused Sales & Customer Service Coordinator to support our growing corporate housing operations. This role serves as a key liaison between our sales team, operations team, multifamily communities, partner network, and clients to ensure an exceptional customer experience from inquiry through move-out. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment where responsiveness and communication are critical. This position requires someone who enjoys building relationships, solving problems, and managing multiple priorities simultaneously. Because our clients often have time-sensitive housing needs, quick response times, exceptional communication, and a sense of urgency are essential for success in this role. Key Responsibilities Sales Support ● Assist the sales team with sourcing apartment availability for new client requests. ● Communicate with apartment communities and partner providers to obtain pricing and availability. ● Maintain relationships with TurnKey's nationwide partner network. ● Coordinate housing options that align with client requirements. ● Assist with proposal preparation and sales support activities. Customer Service ● Serve as a primary point of contact for resident and client inquiries. ● Respond promptly to phone calls and emails from residents, clients, apartment communities, and partners. ● Coordinate maintenance requests with apartment communities and vendors. ● Track service requests through completion and provide timely updates to residents and clients. Sales & Customer Service Coordinator Job Description ● Work closely with the Operations Team to ensure issues are resolved quickly and professionally. ● Escalate urgent matters when appropriate. Administrative Support ● Maintain accurate records within company systems. ● Document customer interactions and follow-up activities. ● Assist with operational projects and administrative tasks as assigned. ● Support cross-functional communication between Sales and Operations. Qualifications Required ● Minimum 2 years of customer service experience ● Fluent in spoken and written English ● Excellent verbal and written communication skills ● Comfortable communicating professionally by phone and email ● Strong organizational and multitasking abilities ● Ability to prioritize competing responsibilities in a fast-paced environment ● Strong attention to detail ● Ability to work independently while collaborating effectively with a remote team ● Proficient in Microsoft Office and web-based software platforms Preferred ● Experience in property management, multifamily housing, corporate housing, hospitality, or relocation services ● Previous experience supporting sales teams ● Experience working with CRM or property management software