Sales Director, EMEA

About Ciellos Ciellos is a Microsoft Dynamics 365 technology consulting powerhouse. We are a Solutions Designated Partner in AI Business Solutions and a certified Microsoft ISV Development Center. Our expertise covers a broad range of Microsoft technologies, such as Microsoft Dynamics 365 Business Central, Finance and Supply Chain Management and Customer Engagement, in addition to Power Platform, Azure, AI, Copilot and more. Ciellos has a proven partner centric business model that supports technical excellence, global project delivery, and repeatable methodology. Our deep experience comes from over 25 years of working with Microsoft partners and technologies. At Ciellos, we want to attract and retain the best and brightest to support our mission of excellence within our mission Everything Microsoft Dynamics . Ciellos operates globally with regional locations in Albania, Brazil, Canada, Denmark, Macedonia, Portugal, Ukraine, and the USA, as well as supporting remote employees from other locations. You will be working with recent technologies in a strong team of professionals. Position Overview We are seeking a strategic, commercially driven, and people-focused Sales Director, EMEA to lead and develop a high-performing sales organization focused on Microsoft Dynamics 365 implementation services across the EMEA region. In this role, you will be responsible for regional sales strategy, team development, executive customer engagement, and sustainable revenue growth. You will drive performance by coaching sales professionals, supporting complex enterprise opportunities, building strong executive relationships, and ensuring consistent achievement of sales objectives. Success in this role is achieved through sales leadership, coaching, team performance, and revenue growth across the region rather than individual opportunity ownership. This position reports to EVP Sales and Marketing. The role has direct responsibility for the Sales Manager/s and may serve as an acting replacement for, or substitute for, the Sales Manager when required. Responsibilities & Requirements Responsibilities Sales Leadership & Strategy • Develop and execute the regional sales strategy aligned with company growth objectives. • Establish annual sales plans, targets, and performance metrics for the EMEA region. • Drive consistent growth of Microsoft Dynamics 365 implementation services revenue across the region. • Ensure accurate forecasting, disciplined pipeline management, and consistent sales execution. • Lead by example in building a strong, accountable, and performance-oriented sales culture. Planning & Execution • Coordinate sales activities and oversee the sales process to ensure established sales strategies and plans are effectively implemented. • Support sustainable revenue growth by aligning sales activities with territory priorities, customer needs, and company objectives. • Monitor execution against sales plans and proactively address gaps, risks, or performance barriers. Team Leadership & Development • Ensure the smooth and efficient operation of the regional sales team. • Assume responsibility for team formation, onboarding, training, and allocation of tasks based on individual competencies and capabilities. • Coach and develop sales professionals to improve performance, strengthen skills, and achieve established objectives. • Support team members in overcoming challenges, resolving issues, and advancing complex opportunities. • Ensure the sales team has the skills, knowledge, and competencies required to achieve sales objectives successfully. Customer Relationship Management • Build and maintain strong customer relationships and long-term business partnerships that support customer loyalty and revenue growth. • Engage with executive stakeholders and key customers to strengthen relationships, support complex enterprise opportunities, and represent Ciellos professionally. • Support team members in retaining and growing existing accounts and attracting new clients. • Represent the company at major industry conferences and ensure customer visits are planned and conducted regularly. Reporting, Analysis & Market Insight • Prepare and present reports to management on sales performance, market trends, key success factors, areas for improvement, and recommendations for future performance. • Monitor market trends, competitor activities, and customer needs to ensure sales strategies and team activities adapt to changing market conditions. • Use CRM data and sales performance insights to evaluate pipeline health, forecast accuracy, and team effectiveness. Company Tools, Processes & Cross-Functional Collaboration • Maintain a strong understanding and practical application of company methodologies, tools, and processes, including 1:1 meeting methodology, Career Path framework, onboarding and offboarding processes, bonus and incentive schemes, and basic employment law principles. • Work closely with Marketing and Delivery teams to achieve shared business objectives and ensure organizational success. • Collaborate with Dynamics licensing sales teams, group companies, and Microsoft representatives when required to support business growth and strategic initiatives. • Continuously improve existing processes, generate new ideas, and develop new ways of working to enhance operational efficiency and business performance. This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization. The company reserves the right to change job duties, responsibilities, and activities as needed, at any time, with or without notice. What Is Needed to Succeed in The Role? Minimum Requirements • Minimum of 7+ years of B2B enterprise sales experience. • At least 5+ years of experience selling IT solutions and/or services, preferably Microsoft Dynamics 365 implementation services, ERP, CRM, or digital transformation projects. • Minimum of 5+ years of sales leadership experience. • Bachelor's degree or equivalent professional experience. • English language proficiency at C1 level or above. • Experience managing complex sales cycles involving multiple stakeholders and executive decision-makers. • Advanced computer literacy and proficiency using CRM systems and analyzing sales data. • Demonstrated track record of consistently achieving or exceeding annual sales quotas and revenue targets. • Strong understanding of consultative and solution-based selling methodologies. • Proven experience leading complex enterprise implementation sales opportunities involving multiple stakeholders. Compensation The base pay offered may vary depending on job-related knowledge, skills, experience, and location. Range for this role : Our Benefits and Perks • Flexible Work Environment : Enjoy flexible hours and remote work options. • Generous Time Off: Take advantage of 4 weeks of annual paid time off and 11 national holidays. • Comprehensive Health Insurance: Benefit from flexible usage options and reimbursements within your annual allowance. • Professional Growth: Receive mentoring and training from Microsoft Dynamics experts, plus reimbursement for Microsoft certifications. • Referral Bonuses: Earn bonuses for successful candidate referrals after they pass the probationary period. • Social Fun: Participate in fun online events and office gatherings at our core Ciellos locations. Our Culture Our culture ensures everyone has a voice and feels truly welcome. People matter most at Ciellos and have always been at the heart of our business. We regularly ask our employees to share what they think about our strengths as a company. How does Ciellos promote a strong culture across the multi-national organization? • Family oriented environment • Consistent leadership, based on trust and responsibility • Management provides autonomy and trusts employees to manage their tasks independently • Healthy hybrid work environment - work-life balance is not just talked about, but is a focus • When in the office, frequent opportunities to enjoy lunch as a team focused on comradery Our Values That Shape Everything We Do at Ciellos • Trust - is the foundation for all our relationships • Respect - for everyone, at the heart of our culture • Courage - to advise, consult, and plan at the highest potential • Harmony - in collaboration, solutions, and teamwork • Quality - focused on the highest quality of workmanship • Team - supporting each other, our partners, and our customers Why Should You Join Ciellos? • International consulting company with unique ERP talent • Frontrunner of the Women in Dynamics equality initiative • One of only a few Microsoft Dynamics Development Centers globally • 220+ Dynamics Upgrades and Migrations • 250+ Dynamics ERP Implementations • Managing more than 250 projects of various sizes and complexity annually • Internal rating of Employer Brand 8.35 out of 10 • Remote work with flexible schedules or hybrid work in offices • Offices in 8 countries - USA, Canada, Brazil, Denmark, Portugal, Macedonia, Albania, Ukraine - with almost 200 employees total • 10+ years of average Dynamics experience of our staff • 25+ years of industry experience working with Microsoft in the ERP space Who Should Apply? We invite you to apply to our positions even if you do not meet 100% of the qualifications listed in the description. If you're passionate about our mission and aligned to Ciellos values, we hope you'll come to contribute to our culture. We are not able to sponsor visas or take over sponsorship at this time. Recruitment Notice We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. By choosing to apply you agree to your Personal Data gathering and processing. When you apply for a job at Ciellos, Ciellos will collect and use personal data about you during the recruiting and hiring process. Notice to Recruitment Agencies and Third Parties We are not accepting candidates submitted by third-party agencies or recruiters.