Sales Engineer

At Voxie, we believe conversation is the future. We've created the only SMS platform purpose-built for franchises, helping national brands drive local results across 15,000+ locations. Our AI-enhanced texting solution transforms how multi-unit businesses engage customers, drive sales, and stay compliant all with a few clicks. As we continue to grow, we’re looking for a technically savvy problem-solver with strong executive presence — someone who can lead a room, bring real solutions, and shepherd customers through the messy middle of complex implementations. Role Overview We're seeking a Sales Engineer to be the technical backbone of our sales and implementation process. This is a full-cycle role: you partner with Sales through discovery and demos, then own technical scoping and integration design through handoff to our Onboarding team. The seat is intentionally broader than a traditional SE role. You'll also build demos, product videos, and enablement content that raise the technical bar of the entire go-to-market team. What You'll Be Doing Full-Cycle Solutions Engineering Sales Partnership & Discovery: Join Sales calls to uncover prospects' technical landscape, pain points, and business goals. Technical Scoping & Demos: Design and deliver tailored, technically-informed demos that show how Voxie solves real problems. Requirements Gathering: Document client workflows, tech stacks, and integration needs in a way both clients and internal teams can use. Integration Design & Documentation: Own integration field mappings, process flows, and technical specifications. Project Management & Deal Orchestration Proactive Communication: Run the follow-ups, status updates, and open-item tracking that keep deals moving. Handoff Excellence: Deliver a complete requirements handoff to Onboarding covering use cases, messaging strategy, and integration scope. Implementation & Integration Leadership Technical Translation: Bridge clients, third-party vendors, and our internal teams, translating technical requirements into language everyone understands. Integration Orchestration: Navigate APIs, webhooks, Zapier, SFTP, and other integration paths to keep data flowing between systems. Enablement & Product Storytelling Custom Demos & Demo Environments: Build reusable demo environments and use-case demos the entire sales team can pull from. Product Video & Content: Create short-form product videos and walkthroughs for Sales and Marketing. Sales & Team Enablement: Run internal enablement sessions and document technical best practices. Process Building & Optimization Standardization Champion: Build repeatable processes and documentation standards that scale as we grow. Feedback Loop: Surface friction in the sales-to-implementation journey and recommend improvements to Product and Engineering. What We're Looking For Must Haves Technical Aptitude: Comfortable with APIs, webhooks, SFTP, and other integration tools. You don't need to write production code, but you know what's possible. Project Management Instincts: You build the plan, sequence the work, track open items, and communicate status without being asked. Communication Superpowers: You explain technical concepts to non-technical audiences (and vice versa) without losing anyone. Marketing Technology Background: Previous work in email, SMS, or marketing automation. You get deliverability, compliance, and campaign orchestration. AI Fluency: You use AI tools to accelerate documentation, process mapping, and technical communication, and you know how to validate the output. Pre-Sales Experience: You've supported sales teams through technical discovery, demos, and proof-of-concept phases, or equivalent client-facing technical work. Comfort with Complex Deals: Longer sales cycles, complex tech stacks, and multiple stakeholders don't faze you. Documentation Excellence: Clear, comprehensive technical documentation is your default, not an afterthought. Process-Oriented Mindset: You spot inefficiencies and build systems that fix them. Bonus Points Franchise Familiarity: Experience with franchise business models and their operational structures. Onboarding/Implementation Experience: You've been in the trenches during client implementations. Content Creation: Video production, screen-capture walkthroughs, or product marketing content you've made yourself. Enterprise SE Tenure: Years of dedicated sales/solutions-engineering experience in enterprise SaaS. Why You'll Love Working Here 100% employer-paid health coverage – Medical, Dental, Vision, and Life/AD&D (employee-only) Remote-first culture – Work from anywhere with our globally distributed team Flexible PTO – We trust you to manage your time. Take what you need, no tracking required. Annual company offsite – Connect with the team in person once a year Built-in recharge time – Summer Fridays and quarterly R&R days Paid Parental Leave & Adoption Assistance – Support when your family grows Salary Range: 110,000-150,000 USD annually