Sales Engineering Lead

Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

🎥 Step inside life at Tyro here.

About the role

We’re building a new Sales Engineering function within Tyro’s Technology team, focused on helping enterprise merchants and integration partners get live and delivering value faster. As Sales Engineering Lead, you’ll establish how the function operates while staying firmly hands-on, personally leading our most complex and strategically important integrations. You’ll work across customers, Sales, Enterprise Onboarding & Implementation, Product and Engineering to own technical feasibility and accelerate time to first transaction. As the team grows, you’ll spend more time coaching and leading while remaining close to customers and delivery.

What you'll do

• Build the Function: Recruit and grow a small team of Sales Engineers, establishing playbooks, reference architectures and effective ways of working.

• Lead Complex Integrations: Personally own our most complex and high-value enterprise and partner integrations from technical design through to validated go-live.

• Accelerate Time to Value: Drive integrations towards a fast first successful transaction, identifying blockers early and keeping technical delivery moving.

• Shape & Solve: Design practical, scalable and secure integration approaches, working directly with customer engineering teams to solve issues across payment flows, APIs, webhooks and reconciliation.

• Own Technical Delivery: Lead the technical workstream alongside Enterprise Onboarding & Implementation, with clear milestones, dependencies, risks and handover.

• Partner Across Tyro: Support selected late-stage opportunities and create a strong feedback loop with Product and Engineering to improve APIs, tooling and developer experience.

• Coach & Scale: Mentor the team, set expectations around technical delivery and customer ownership, and help prioritise work as enterprise demand grows

What you'll bring

• Technical Depth: Strong experience across APIs, backend systems and integration patterns, with the ability to design solutions, read code and troubleshoot complex integrations.

• Integration Delivery: A track record of taking complex enterprise or partner integrations from technical design through to successful go-live.

• Hands-On Leadership: Experience leading or mentoring technical people, with the desire to build a team without stepping away from customer delivery.

• Customer Confidence: Strong communication skills and the technical credibility to work directly with enterprise engineering teams and senior stakeholders.

• Payments Knowledge: A solid understanding of online, in-store or API-based payment flows and systems is strongly preferred.

• Commercial Mindset: You understand the connection between integration speed, customer outcomes and revenue, and balance technical quality with getting customers live.

• Ownership & Pragmatism: You’re proactive, comfortable with ambiguity and focused on removing blockers and finding practical ways forward.

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

• A mix of in-office and remote working (3 days in the office)

• Learning and career development opportunities

• 18 weeks paid primary carers leave

• 12 weeks paid secondary carers leave

• Annual team-based volunteer day

• Birthday Leave

• Power Up Day (Additional day of leave)

• Weekly team social events, snacks, craft beer and wine, ping pong and video games

• Taco Tuesdays

• Mental health and wellness initiatives

• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.