Sales Operations Analyst

About Certara
Certara is a growing company that provides a dynamic and exciting place to work. Our purpose is to assist in accelerating the development of meaningful medicines that make an impact on our society and the people that need them most. Innovation and creativity are highly valued, and everyone is given the opportunity for training and continuous development. Our portfolio spans the discovery, preclinical, clinical, and post-marketing phases of drug development, working with 1,200 commercial companies, 250 academic institutions, and numerous regulatory agencies.

Certara is seeking a Sales Operations Analyst to support software renewals, customer account administration, and commercial operations. This position combines software renewal management with sales operations and business analysis, with primary responsibility for managing renewal activity and maintaining accurate commercial information.

• Manage assigned software renewals from initial notification through completion, including monitoring expiration dates, communicating with customers, preparing quotations, tracking documentation, and following up on outstanding items.
• Maintain professional customer relationships by addressing questions regarding subscription terms, licensing, pricing, account information, and renewal documentation. Identify changes in customer requirements and communicate relevant information internally.
• Coordinate with Sales, Account Executives, Customer Success, Finance, Legal, and other stakeholders to facilitate timely renewals and resolve issues involving contracts, purchase orders, pricing, licensing, or customer records.
• Maintain accurate customer, contract, licensing, renewal, opportunity, and revenue information within applicable business systems. Prepare reports supporting renewal tracking, forecasting, pipeline management, and commercial planning.
• Analyze renewal and sales information to identify discrepancies, renewal risks, account opportunities, and process improvements. Communicate relevant findings to management and appropriate stakeholders.
• Identify potential opportunities for additional licenses, expanded subscriptions, or other commercial activity and ensure appropriate sales personnel are informed.

Candidates may qualify through education, professional experience, or a combination of both.
• Bachelor's degree in business, analytics, finance, information systems, communications, or a related discipline.
• Associate degree combined with relevant professional experience.
• High school diploma or GED with at least two years of professional experience in customer service, sales, account management, administration, operations, or another business-related function.
• Equivalent combination of education, professional experience, and demonstrated ability to perform the position's responsibilities.
• Experience with software renewals, subscriptions, account management, sales operations, or customer service is advantageous.
• Proficiency with Microsoft Excel or comparable spreadsheet software and familiarity with customer relationship management systems is advantageous.
• Strong organizational skills, attention to detail, and professional communication skills.
• Ability to manage multiple renewal cycles, meet deadlines, learn software and licensing concepts, and maintain accurate confidential information.