Sales Operations & Commercial Performance Analyst

Quest Search & Selection is currently recruiting for a large international organisation with a significant global footprint, providing end-to-end solutions and services across multiple markets. The business operates in 20 counties and ensures seamless service and efficient flow of goods within their logistical services.

This role will lead the Sales Operations & Commercial Performance Analyst, you will support commercial performance by managing and improving business systems, data, and processes, while providing reporting, insights, and system support to key stakeholders.

Responsibilities of this Sales Operations & Commercial Performance Analyst role:

• Provide data analysis and commercial insights to support Sales, Product, and Management teams.
• Develop and maintain reports, dashboards, and tools to improve commercial decision-making.
• Manage and enhance the organisation’s CRM system, ensuring it continues to meet evolving business requirements.
• Drive continuous improvement, enable data-driven decision-making, and contribute to projects that improve efficiency and commercial performance.
• Support the effective use and optimisation of the tender management platform.
• Monitor data accuracy and quality, driving user engagement through training and ongoing support.
• Coordinate and maintain regular commercial pricing and surcharge updates.
• Support wider commercial projects, process improvements, and system development initiatives.

To be successful in this Sales Operations & Commercial Performance Analyst role:

• Ideally having 3- 5 years of proven experience in a commercial support, CRM, business systems, or analytics-focused role.
• Work daily with CRM and tender management systems; experience using WinMore would be highly advantageous.
• Ideally have experience within logistics, transport, supply chain or freight forwarding but other industries will be considered.
• Strong Power BI, SQL, Excel, and Power Query skills, with experience in dashboards, data modelling, reporting, APIs, and data extraction.
• Strong analytical, problem-solving, and data-quality skills, with the ability to turn complex data into clear commercial insights and KPIs.
• Highly organised, accurate, proactive, and solution-focused, with the ability to manage competing priorities and work effectively with multiple stakeholders.
• Strong English communication skills.

Benefits for this Sales Operations & Commercial Performance Analyst role :

• Hybrid Working
• Employee discounts
• Team activities, and wellbeing initiatives
• Being part of a global organisation
• Growth opportunities
• Learning and development opportunities

This is a great opportunity, if you have the right skill for role on the description above, please apply